Job Description

Lead the efforts of application deployment, reliability, scalability, availability and performance alongside the engineering and infrastructure teams. Incorporate aspects of software engineering and apply them to infrastructure and operations problems to create scalable and highly reliable software systems. Work closely with our software development and engineering teams to build mature, production-ready services and applications. As part of the site reliability engineering team, help define our standards for monitoring, alerting, scalability, and production-readiness. Monitor and report on the uptime of our systems and services, the performance of our applications, and the capacity of our platform.

Job Duties and Responsibilities:

• Operational performance and stability: work with other members of assigned value stream to ensure that the in-scope applications/platforms are meeting performance and stability requirements; this includes managing major incidents to mitigation/resolution

• Problem management: perform post-incident reviews of all major incidents and determine action items required to avoid similar issues/minimize downtime for future incidents

• Monitoring and metrics:

• work with application development team to ensure that assigned applications/platforms have appropriate monitoring and metrics in place to appropriately measure performance and stability

• identify functional and nonfunctional improvements

• act as the operations representative in value stream planning and prioritization sessions to ensure that the operational needs of the assigned applications/platforms are addressed as needed

• hold quarterly operational performance reviews with value stream management

• Operational readiness:

• ensure that applications/platforms in the value stream are operationally ready for production; this includes annual review of all SOPs/knowledge articles

• monitor review for any new feature launch or other significant changes that may impact monitoring

• Release Planning and Coordination:

• work with other members of assigned value stream to ensure that the production releases for their in-scope applications/platforms are properly planned and coordinated; this includes holding change/release implementation reviews to ensure thorough and appropriate implementation plans

• provide review and sign-off/approval of change tickets for the assigned value stream

• represent the value stream in Change Advisory board meetings

• participate in Program Increment Planning sessions as a liaison for operations and infrastructure support

• provide information regarding upcoming critical changes to the value stream

• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned.

Requirements

Minimum Requirements:

Education and Experience

• Undergraduate degree in Computer Science or related technical field, or equivalent practical experience

• 5 to 8 years of hands-on, professional software development experience in building scalable applications that includes experience working in a multi-platform environment and multi-cloud hybrid environments; experience with CI/CD pipeline tools; experience with clustering technologies (High Availability, Resiliency, Reliability and Scaling); and experience in DevOps skills and methodologies

• Proficiency in design principles of monitoring and alerting systems

• Proficiency with one or more general purpose programming languages; one or more scripting languages; automation tools; development tools; API interaction and development; and one or more version control systems

Preferred Technologies

• Cloud providers – Azure, AWS, CGP

• Operating systems – Linux, Windows

• General programming languages – Python, Go, Typescript

• Scripting languages – Bash, Powershell

• CI/CD – Azure DevOps, Flux, Github

• Automation tools – Terraform, Ansible

• Development – Visual Studio, Git, FastAPI, React, Typescript, Redis

• Monitoring and incident response –PagerDuty, ServiceNow, Prometheus, Grafana

• Infrastructure tools – AKS, Kubernetes, Docker, VMware, Infoblox, Active Directory, Nutanix

• Network – Cisco, Hyperflex, F5, Azure Frontdoor, Azure Application Gateway

Knowledge, Skills and Abilities

• Proficiency in monitoring, alerting, analyzing and troubleshooting

• Good understanding of defining and executing high availability, disaster recovery, sustained resiliency, and chaos engineering tests

• Able to demonstrate a passion for finding and improving efficiencies with infrastructure, development and deployment automation

• Able to enhance and maintain complex software components and distributed systems

• Able to define and drive adoption of a best-in-class monitoring framework to accomplish end-to-end application or service monitoring

• Able to monitor and report on SLA/SLO for given applications services

• Able to develop and maintain operational dashboards to establish key performance indicators and trends

• Able to lead and participate in non-functional testing (performance and resilience) and identify bottlenecks, opportunities for optimization, and capacity demands

• Knowledge of control application log collection and analysis; able to automate processes and systems configuration/deployment

• Able to partner with security engineers and develop plans and automation to aggressively and safely respond to new risks and vulnerabilities

• Able to design and architect operational solutions for managing applications and infrastructure with the specific goal of increasing the automation, repeatability, and consistency of operational tasks

• Able to partner and train infrastructure and operations teams; this includes the creation and/or enhancement of SOPs, knowledge articles, etc.

• Able to analyze and participate in periodic on-call duties to prevent, solve and automate the response to problems on mission critical services

• Must be able to read, write and speak English

An Equal Opportunity Employer