Customer Service Assistant Location: Kalamazoo, Michigan

About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront.  Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!

Key Responsibilities:

• Managing customer inquiries via phone and email in a professional and timely manner.
• Taking and processing customer orders with accuracy and efficiency.
• Following up on customer requests to ensure satisfaction and issue resolution.
• Assisting internal and external customers with requests of varying degrees of complexity.
• Researching and troubleshooting customer issues to provide effective solutions.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with internal teams to ensure seamless customer support.
• Processing returns, exchanges, and warranty claims while ensuring compliance with company policies.
• Tracking shipments and providing customers with order status updates.
• Assisting in maintaining and updating customer account information.
• Identifying and escalating complex issues to the appropriate teams for resolution.
• Supporting process improvement initiatives to enhance the customer experience.

*Qualifications: *

• Must have strong interpersonal skills, with the ability to build and maintain positive customer relationships.
• Must possess excellent customer service skills to handle inquiries and resolve issues effectively.
• Must have strong communication skills, both written and verbal, to interact professionally with customers and team members.
• May require research skills to troubleshoot customer problems and provide accurate solutions.
• Must be detail-oriented and highly organized, with the ability to manage multiple tasks simultaneously.
• Must be proficient in using computer systems, including Microsoft Office Suite (Word, Excel, Outlook) and customer service software.
• Must be able to work independently while also collaborating effectively with team members.
• Must be comfortable in a fast-paced environment and adaptable to changing priorities.
• NO C2C CANDIDATES

*Interested Candidates please apply on our website at https://jobs.jblresources.com. * For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.  JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be. **JBL is an Equal Opportunity Employer and E-Verify Company