The Treadwell Arena Manager oversees the daily operations of Juneaus only ice arena, managing all aspects including budgeting, program development, scheduling, and facility use for the public and main user groups. The manager ensures excellent customer service, oversees guest services, retail sales, rentals, reservations, passes, and concessions, and acts as the face of the Treadwell Arena. The Treadwell Arena Manager is a member of the Parks and Recreation Departments Senior Staff and reports to the Deputy Director of Parks and Recreation.

Key responsibilities include planning and developing comprehensive skating and recreational programs, special events, classes, and summer camps; enhancing existing programs, and creating new ones to meet community needs. The manager works closely with user groups to process scheduling requests and resolve conflicts.

The role involves decision-making authority in training, scheduling, and supervising rink staff, including recruitment, evaluation, and ensuring the facility is appropriately staffed, as well as filling in when necessary. The manager also plans, develops, and monitors the operating budget for the Treadwell Arena, identifying budget needs, preparing requests, and monitoring expenditures. Overall, the manager ensures the Treadwell Arena is a well-managed, vibrant facility that meets the needs of the Juneau community.

WHO WE ARE LOOKING FOR We are looking for someone who cares passionately about ice sports programs and facilities. This position requires a solid understanding of arena operations and facility management, along with sound judgment, tact, diplomacy, clear communication, and a vision for success. You should be committed to recruiting, training, and retaining talented staff who share these values. Treadwell Arena enjoys tremendous community support, and the successful candidate will thrive in an environment where innovation and independence are expected and supported at every level of the organization.

The successful candidate will have excellent customer service skills, the ability to identify, develop, and deliver innovative programs and activities, and the desire to create a positive, safe public facility for our user groups, patrons, and staff. Good diplomacy and the ability to resolve conflicts and service issues are essential, as well as the ability to multi-task with multiple interruptions throughout the day. Essential qualities include:

• Leadership and team management experience.
• Strong attention to detail and organizational skills.
• Problem-solving abilities and financial acumen.
• Flexibility to work irregular hours, including nights, weekends, and holidays.
• Commitment to continuous improvement and exceptional customer service skills.

THE BENEFITS OF JOINING OUR TEAM The Parks and Recreation Department is one of the largest departments within the City and Borough of Juneau, and this position manages one of Juneaus essential recreational facilities. We believe in making Juneau a great place to live, work, and play. We place a high value on professional development, including trainings, certifications, and conferences that bring best practices back to Juneau. We are a learning organization that embraces change and seeks continuous improvement in our programs and processes.

WORKING HOURS AND LOCATION This position generally works Monday through Friday, 8am - 4:30pm, including, at times, evenings, weekends, and holidays. The Treadwell Arena is located at Savikko Park (105 Savikko Rd) on Douglas Island.

MINIMUM QUALIFICATIONS

• Education:Graduation from an accredited college with a degree in Recreation, Physical Education, or a closely related field.
• Experience:One year of professional level experience in the administration or management of a recreational facility that includes developing and implementing comprehensive recreational programs/activities and scheduling/coordination f facility user groups.
• Licensure:Current First Aid and CPR certification within 30 days of appointment.
  • SUBSTITUTION:Experience in specialized areas of the administration or management of a recreational facility that includes developing and implementing comprehensive recreational programs/activities and scheduling/coordination of facility user groups may substitute for the education requirement on a year-to-year basis.

Desirable Qualifications:

• One year experience in the administration or management of an ice rink or arena that includes developing and implementing comprehensive ice programs and activities.

NOTE:As part of the selection process, applicants must submit to a background investigation that includesfingerprinting within 30 days of appointment. All information provided by the applicant will be verified. Applicants who materially misrepresent any information provided in the employment process will be excluded from further consideration or dismissed if already employed.

ADDITIONAL REQUIRED INFORMATION Please attach a cover letter to your application.

EEO Statement The City and Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) 586-5250 or TTY: Alaska Relay 711 or 1-800-770-8973, or correspond with the Department of Human Resources and Risk Management at employment@juneau.gov or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer.