This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4203121

Carry out duties assigned that provide assistance and support to families in an effort to help them\ become self-sufficient.\ Essential Duties & Responsibilities:\ Perform customer service for LIHEAP/CSBG clients by processing applications and\ ensuring that all required documentation is received.\ Assessing cases and compiling case reports containing relevant information.\ Provide case management in a safe, timely, effective, efficient, equitable, and client-\ centered manner.\ Providing support, guidance and counsel to individuals and families in need.\ Making referrals or introductions to other agencies.\ Motivating individuals to participate in programs that lead to goal achievement and\ change.\ Interact with customers to keep track of their progress and to ensure satisfaction.\ Promote quality and cost-effective interventions and outcomes.\ Ensuring that data entry and reports are submitted in a timely manner.\ Provide assistance to families in need of CRDC assistance through information\ assistance, assistance with applications, documentation gathering, forwarding\ applications to appropriate programs and follow-up when necessary.\ Responsible for knowing the client eligibility requirements as well as the policies and\ procedures of the Agency and all funding sources for programs as assigned and staying\ abreast of changes.\ Attend trainings and participate actively in information exchange as required.\ Responsible for safeguarding all confidential information as it relates to job duties.\ Other duties as assigned by his/her supervisor for the efficient operation of the program\ and agency.