Description

Job Title: Family Advocacy Program (FAP) Support Service Assistant (FSSA)

Summary – This is a contingent Opportunity and would begin work upon the contract award.

Zeiders Enterprises, Inc. is seeking candidates for a FAP Support Service Assistant (FSSA) to support the US Army IMCOM Family Advocacy Support Services contract. This is a non-exempt and a union represented position.

Essential Duties and Responsibilities

• Assist the FAPM with the coordination and implementation of FAP efforts to include FAP Trainings, PSB-CY, IDC-CCSM, Victim Advocacy, New Parent Support and Taskers

• Coordinate schedules, provide logistical support, perform administrative functions, and maintain calendars, training certificates, assist with completing minutes for Multi-Disciplinary Team (MDT) and IDC-CCSM- Family Advocacy System of Record (FASOR)

• Assist with FAPM with establishing SOPs, Memorandum of Understanding (MOUs) and Memorandum of Agreements (MOAs)

• Maintain FAP Annual/Monthly Trainings Roster and assist with maintaining certification files/check list and prepare for certification review

Required Education and/or Experience Qualifications

• Bachelor’s degree in a social science area

• Minimum of 3 years of professional experience working with family violence/advocacy support services

• Minimum of 3 years of administrative assistance experience

• Proficiency in MS Office Suite and business automation equipment

• Interpersonal, oral communication and written communication skills

• Ability to travel 5% of the time

• US Citizen

• Must pass a pre-employment background check

Preferred Qualifications

• Understanding of military culture and lifestyle

• 2 years’ experience supporting DoD/Army programs

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses a personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Rate: $70,000- $80,900

This position is included in a collective bargaining unit. Compensation is specified in the applicable Collective Bargaining Agreement.

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)