Responsibilities & Qualifications

RESPONSIBILITIES

• Support customers at Joint Base Anacostia-Bolling

• Address any immediate customer issues and elevates any problems to the Desktop Support Manager to resolve any customer issues

• Perform hardware and software diagnostics

• Coordinate needed hardware and software repairs and resolve computer system problems including coordination between users. and components of a local area network

• Participate in the evaluation of system configuration and software

• Work to achieve day-to-day objectives with moderate impact on the area/project team

• Work independently on larger, moderately complex projects/assignments and assist other technical staff with tasks and assignments as needed

• Coordinate with the Communication Focal Point Manager any outages or issues with equipment other than the typical desktop issues

• IT Service Management through Remedy 9.0

• Professionally troubleshoot notebooks and desktops

• Experience with Bomgar

• Experience with BEL Manage

• Self-starter

• Comfortable in a fast-paced environment

• Technically strong and able to make quick, sound decisions

REQUIRED QUALIFICATIONS

• Currently possess a DoD Secret security clearance or higher

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE or higher)

• High School Diploma/GED with 5+ years of relevant experience

• 2+ years of Desktop Support experience to include troubleshooting and repairing of devices within a Windows 10 environment

DESIRED QUALIFICATIONS

• Working knowledge of Remedy and building reports for SLA Management

• Military experience and comfortable working with Senior Military Leaders in a faced paced environment

• Associates degree in a related field

Overview

We are seeking a Desktop Support Team Lead in support of the AFNCR IT Services program. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. Desktop Support is responsible for providing support, repair and/or installation support of existing and new hardware, software, network configurations and new system initiatives for all sites within the 300 mile radius of the NCR. Duties may include but are not limited to providing support in the Joint Base Anacostia-Bolling, assisting in the development and ensuring adherence to area-wide procedural/policy changes, and supporting continuity of operations (COOP) exercises and activations as needed.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com .

Apply now to explore jobs with us!

The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here .

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location:Joint Base Anacostia-Bolling (JBAB), DC

• Type of environment: Office

• Noise level: Medium

• Work schedule: Dayshift; core support hours are 0930 -1800

• Amount of Travel: None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• U.S.Citizenship

• Clearance requirement: ActiveSecret

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

Job Locations US-DC-Joint Base Anacostia Bolling AFB

ID 2025-7718

Category Technical Support/Help Desk

Type Regular Full-Time