Description

Amazon Web Services (AWS) is one of Amazon’s fastest growing businesses, serving millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology, and powering the developers who are building the next generation of leading global firms.

We are looking for an experienced program manager with a background that includes project management to join our operations team and focus on building the future of onboarding and training for new builders who work in AWS Data Centers. In this role, you will report directly into the local business leadership team and take general direction from a global onboarding program. The ideal candidate will have experience with training management, be a highly organized self-starter with a strong bias for action, be able to work through ambiguity, and have the ability to lead with informal authority. This position will innovate how we design, build, deliver, and measure onboarding and training, which will improve the experience for new AWS Data Center Community builders around the world.

Key job responsibilities

• Deeply involved in technical design of the onboarding and learning systems. Manage complex technology initiatives, deliver critical solutions, and drive significant improvements and deploy new mechanisms.

• Closely partner with all teams within physical infrastructure to 1) stay aligned with process changes and operational updates and 2) coordinate the execution of onboarding training activities.

• Define, organize, and manage the scheduling, logistics, and administration of cluster and globally planned virtual and in-person instructor led training and onboarding activities across multiple cross-functional teams including coordinating volunteer instructors’ schedules.

• Develop and monitor internal metrics, goals, and key performance indicators to drive continuous improvements to the development and implementation of the end-to-end onboarding and training process.

• Administration and support for Amazon’s proprietary web-based-training platform related to safety, security, and job critical functions. This includes assigning, designing, enforcing, and troubleshooting emergent issues.

• Manage frequent, cluster-localized communications touch points with new builders including a combination of emails, frequently asked questions, messaging channels, forums, office hours, tickets, or similar mechanisms.

• Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival. This includes acquiring access levels and ensuring delay-free badge creation.

• Play a crucial role in new hire technology onboarding. This includes assisting new hires in setting up laptops, ensuring the installation of essential software, and providing hands-on guidance for configuring communication tools. Additionally, you will deliver a comprehensive overview of the organization's technological infrastructure, facilitating a seamless transition for new hires into their daily operations.

We are open to hiring candidates to work out of one of the following locations:

Johnstown, OH, USA

Basic Qualifications

• 2+ years of relevant experience in program or project management

• Bachelor’s degree or equivalent technology industry work experience

• Experience facilitating in group settings with a sample audience of 50Preferred Qualifications

• Proven track record of effective decision making, taking ownership, and delivering results in a cross-functional role without formal authority

• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions

• Master’s degree or equivalent technology industry work experience

• Experience with training management specifically and Learning and Development generally

• The ability to thrive in a high-energy environment where strategic and tactical activities are expected to be driven in parallel

• Excellent written and verbal communication skills and a demonstrated ability to communicate and influence people, teams, and organizations across a variety of media

• A technical background sufficient to easily interact with and gain credibility among data center leaders and technical training professionals

• Experience working with internationally distributed teams

• Understands design approaches within the technical onboarding system domain, which allows them to influence roadmap priorities, product feature decisions, and the engineering process

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.