Description

Responsibilities

Provides program management expertise to for Technology Business Management (TBM) initiatives and BAU activity which includes administering TBM systems (Apptio)and tools for Optimal Performance. Works with TBM resources and companywide stakeholders to validate use case requirements and expands or modifies the TBM model and architecture as needed to align with organizational objectives. Responsible for the management of significant projects (e.g., strategic change management, new business and product initiatives, process re-engineering, establishment of control procedures) within the TBM space. This role will manage resources that support data needs and maintain security while managing upgrades. This role is also responsible for managing and maintaining TBM activities focused on analysis and reporting including development of detailed reports and analyses to meet the needs of customers, leveraging a strong financial background and a solid understanding of information technology infrastructure. Strong quantitative, analytical, and project management skills are required. Incumbents may utilize agile software development methodologies.

The TBM Program Manager I will be responsible for:

• 60% Strategic / 40% Operational Delivery. Primary focus of role is on strategic planning and oversight of day-to-day operational execution.

• Provide thought leadership to the organization around business intelligence & data management and data integration solutions for Apptio.

• Design and execute short and long-term strategic plans for a data architecture roadmap that allows data and data strategies to be leveraged across TBM.

• Create financial transparency around the ‘business drivers’ that define the Enterprise Technology and Security cost structure including the differentiated evolution story of the technology investment across regions & individual businesses lines.

• Sets overall direction for business requirement phases in all development and maintenance initiatives for TBM.

• Expert consultant on business and management direction for strategic projects with a focus on cross-divisional strategies for TBM.

• Conducts research, develops, and presents feasibility studies and proposals on TBM strategic initiatives.

• Functions as in-house consultant/expert for resolution of complex business issues related to Apptio.

• Shapes the business as partner/influencer by seeking out industry trends and organization knowledge to generate and recommend alternative approaches.

• Provides support to business partners on day-to-day use of the application (Apptio).

• Leads in identifying, tracking, escalating and/or resolving business systems issues.

• Provides consulting services to project teams on project initiatives.

• Collaborates with stakeholders and business line to create change management process as required.

• Lead technical team in analyzing system issues, formulating resolutions, and implementing solutions.

Primary responsibilities include

• The incumbent is responsible for program planning and strategy, which includes the development of comprehensive program plans, including timelines, budgets, and resource allocation.

• In addition to program planning, the incumbent is responsible for program execution and delivery, and stakeholder management, which includes engaging and influencing stakeholders at various levels, building strong relationships and managing expectations.

• The incumbent is also responsible for program governance and controls, which includes establishing and maintain program governance structures, including steering committees and program review boards.

• Lastly, the incumbent is responsible for team leadership and development, which may include leading and mentoring program teams, providing guidance, support, and performance feedback.

Required Qualifications

• Bachelor’ Degree accounting, finance, or information systems

• 5-8 years’ experience working in TBM practice preferable as leader and or platform manager.

• Strong hands on and strategic experience Apptio and the TBM framework

• Certified Technology Business Management Executive (CTBME) Certification

• Strong capabilities with Excel and HTML

• Strong attention to detail and pattern/anomaly recognition

• Demonstrated ability to solve highly complex problems within and across teams - effective in fostering cross-functional collaboration between technical and non-technical personnel.

• Experience leveraging new and innovative processes to deliver enterprise efficiency improvements through global service functions.

• Experience managing a team is required including a demonstrated ability to develop teams and cultivate talent.

• Strong oral and written communication skills.

Hours & Work Schedule

• Hours per Week: 40 hours

• Work Schedule: M-F

Pay Transparency

The salary range for this position is $160,000 - $190,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

04/14/2025