Description

Senior Agile Tools Solution Engineer

At Citizens, we're more than a bank. Here, you’ll experience new things, create new opportunities, think beyond your role, and make an impact!

As a Senior Agile Tools Solution Engineer, you will support, analyze, and configure our Agile Tools environment. This role provides critical technical expertise for enabling core Agile processes, including resource planning, capacity planning, utilization, and work management. You will collaborate with teams to evaluate business processes and procedures, contributing to functional and technical solutions, with a specific focus on IBM Targetprocess.

The Senior Solution Engineer will assist in the development and deployment of IBM (Apptio) Targetprocess, enabling enterprise planning and resource management functionality. This role will also focus on continuous improvement opportunities by offering hands-on technical support, managing system configurations, and ensuring alignment with business needs and strategy. You will identify system inconsistencies during development and configuration, assist in automation strategies, and monitor system metrics for optimization.

The Agile Tools Senior Solution Engineer must have a solid understanding of Agile delivery processes and best practices for tooling and automation strategies. As a key member of the Agile Tools team, this role will work closely with Corporate Strategy, Technology, Finance, and delivery units to enhance, fix, configure, and customize systems, including Atlassian, IBM Targetprocess, and Tableau.

You will serve as a technical lead, providing expertise, communicating issues clearly, and debugging software programs for enhancements and new technology products. Most importantly, you’ll feel valued for who you are and supported in achieving what’s important to you, both personally and professionally

What You’ll Do:

• Support business stakeholders by analyzing Agile processes and configuring Agile Tools (e.g., Jira, Targetprocess, Planview, Confluence, Tableau) to meet system requirements.

• Assist in managing system configurations, security settings, user management, and applications for Agile Tools.

• Analyze and resolve IBM Targetprocess enhancement requests, collaborating with teams to recommend solutions.

• Design custom workflows for various project types (e.g., Kanban, Scrum, SAFe), including customizing states, transitions, and rules.

• Generate ad hoc reports using Apptio, SQL, Tableau, Power BI, and Excel to provide accurate and actionable insights.

• Support the creation and maintenance of detailed documentation for workflows and processes.

• Troubleshoot system issues and assist in implementing automation strategies for improved efficiency.

• Collaborate with cross-functional teams to evaluate and enhance system functionality.

• Implement API integrations with tools like Jira, GitHub, Jenkins, and Azure DevOps.

• Develop automation rules using built-in features to trigger actions based on events (e.g., status changes, priority updates).

• Configure custom entity relationships, including parent-child links and dependencies.

• Create proof-of-concept solutions and support pilots, including leading feature demos and participating in stakeholder feedback sessions

  What We’re Looking For:

• Agile Knowledge: Strong understanding of Agile frameworks, including Scrum, SAFe, and Kanban.

• Technical Configuration Skills: Proficiency in configuring and managing Agile Tools such as IBM Targetprocess, Atlassian Suite, or Planview.

• Basic Programming Knowledge: Familiarity with scripting languages such as JavaScript and Python for simple customizations.

• Data Analysis: Ability to create reports using Tableau, Power BI, SQL, or Excel.

• Collaboration Skills: Proven experience working with cross-functional teams to align technical solutions with business goals.

• Problem-Solving Abilities: Capacity to identify and resolve system issues with practical solutions.

• Adaptability: Willingness to work in a fast-paced environment and adapt to evolving priorities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 5+ years of experience in configuring and managing Agile Tools.

• Agile Certified Practitioner (PMI-ACP, SAFe Agilist, or CSM) preferred but not required.

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: Monday - Friday

Pay Transparency

The salary range for this position is $120,000 - $140,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

04/14/2025