Chief Operations Officer - Distribution

Johnson City, TX, US, 78636

PHYSICAL OFFICE LOCATION: PEC Headquarters - 201 S Ave F, Johnson City, TX 78636

Position Summary

This position is responsible for overseeing and managing all utility operations for electric power distribution across the Cooperative, including the following business units: Distribution Operations, Distribution Construction, Distribution Maintenance, Vegetation Maintenance, System Engineering, Technical Services, Control Center Operations, Metering Operations, Lighting Services, Design & Planning, Safety, Technical Training, Emergency Operations, and Operations Support Services.

Essential Duties & Responsibilities

• Design and implement business strategies and plans that support the Cooperative’s strategic initiatives across all business areas.

• Develop short and long term operational strategies and provide direction to each business unit.

• Ensure that the Cooperative’s mission, vision, values and strategic initiatives are cascaded throughout the organization.

• Monitor and measure organizational performance against strategic initiatives.

• Manage, maintain and improve maintain employee morale.

• Ensure that the Cooperative meets its financial objectives by business unit.

• Set comprehensive and measurable goals for each business unit.

• Establish operational policies that promote the Cooperative’s culture and vision.

• Lead the distribution operations team to encourage maximum employee performance and dedication.

• Evaluate performance by analyzing and interpreting data and metrics.

• Spearhead the development, communication and implementation of effective growth strategies and processes.

• Provide timely reports on the business to the Chief Executive Officer and the Board of Directors.

• Assist the Chief Executive Officer in managing and protecting the Cooperative’s image and brand.

• Serve as the internal focal point for all business-related activities for Operations, Engineering, Safety and Support Services.

• Ensure that the distribution operations team is working in a cohesive manner to implement the Cooperative’s strategic initiatives.

• Plan and prioritize customer, employee and organizational requirements.

• Maintain and monitor staffing levels to fulfill organizational requirements.

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• Maintain relationships with key external stakeholders and local municipal entities.

• Exercise financial controls to ensure adherence to established budgets.

• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the rapid growth objectives of the Cooperative.

• Motivate and lead a high-performance management team.

• Develop policies to attract, recruit and retain members of the senior leadership team.

• Foster a success-oriented, accountable environment within the Cooperative.

• Benchmark and implement best practices in the electrical distribution industry.

• Meet with Board of Directors and committees.

• Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems.

• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

• Implement corporate and departmental policies, procedures and service standards in conjunction with management.

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• Develop programs and procedures that provide for the internal review and audits of procurement and payment transactions to ensure full compliance and accurate financial

• reporting.

• Direct the design of processes and procedures that provide for appropriate separation of duties and checks and balances to ensure full disclosure and integrity of all financial processing procedures.

• Discuss job performance problems with employees to identify causes and issues and work to resolve problems.

• Teach and instruct employees in job duties and company policies or arrange for training to be provided.

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

• Recruit, instruct and supervise subordinates.

• Interpret and communicate work procedures and company policies to staff.

• Maintain the security of confidential information.

• Stay abreast of advances in technology.

• Demonstrate regular and prompt attendance.

• Performs other related duties as necessary or assigned

Supervisory and/or Leadership Responsibilities

A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities.

Knowledge, Skills & Abilities

• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting.

• Knowledge of current trends and developments in the electrical distribution industry.

• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information.

• Knowledge of generally accepted accounting principles, internal control concepts, and computerized accounting systems.

• Knowledge of principles and processes for providing customer service.

• Skilled in monitoring and managing performance.

• Skilled in establishing and communicating performance expectations and metrics.

• Skilled in time management.

• Skilled in prioritizing and managing changing priorities.

• Skilled in anticipating, identifying, analyzing and resolving conflict and problems.

• Ability to link business processes and strategies.

• Ability to strategically plan and execute.

• Ability to manage multiple priorities in fast paced environment.

• Ability to accept and adapt to change.

• Ability to communicate effectively verbally and in writing.

• Ability to listen and understand information verbally and in writing.

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Minimum Qualifications - (Education, Experience)

• Bachelor’s Degree in a related field.

• Master’s Degree preferred.

• Fifteen (15) or more years of experience, including ten (10) years or more in senior level management positions.

• Valid Driver’s License

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee may be required to stand; reach with hands and arms, stoop and kneel.

• The employee may be required to sit or stand for long periods of time.

• The employee may be required to lift, carry, push, pull or move up to twenty-five pounds.

• The employee may be required to travel.

• This position frequently requires work in both a field and office environment.

• The employee is infrequently exposed to outside weather conditions including wet or humid conditions.

• The noise level in the work environment is usually low to moderate.

• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period.

• This position may be required to work more than forty hours per week.

  This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative

  Position Open Until Filled

  Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.

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