Job Description:

Compensation Rate:

Hourly Rate: $18.50-19.50

RESPONSIBILITIES:

Resolve customer concerns or questions relating to the Scholastic Retail business line and other orders as assigned. Perform outbound calling to follow up with customers or for specialized projects. Enter various types of data accurately and efficiently into web based applications; process orders in OTC, make clarification calls to customers and must be able to communicate clearly and professionally through multiple channels. Record customer information in multiple systems for marketing and management teams. Must have the ability and willingness to offer optimum customer service in all circumstances. The role may often be challenging, so you should be able to remain calm and polite in a stressful situation. Collaborating with the Management Team to serve the customers in the best possible way, and passing on issues to the Management Team as needed, for assistance with customer resolutions.

Our customers in this department consist of internal and external customers, including Sales Reps, and our New York business partners.

Perform other duties as assigned

Qualifications

QUALIFICATIONS:

• Previous Retail Customer Service experience a plus

• Must have Oracle experience

• Ability to learn new skills quickly and retain information learned

• Excellent data entry and phone skills

• Ability to communicate effectively with customers via phone and e-mail

• Excellent problem solving abilities

• Must be able to multi task and utilize multiple systems at one time

• Must be willing to make decisions and use judgment in resolving customer problems

• Average or above attendance and performance record

• Willing to work flexible hours

• Desire to be a team player

• Computer skills, including Microsoft office suite a plus

Time Type:

Full time

Job Type:

Regular Seasonal

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster (https://www.scholastic.com/content/dam/scholastic/corp-home/eeo-is-the-law-poster-english.pdf)

EEO Scholastic Policy Statement

Pay Transparency Provision (https://www.scholastic.com/content/dam/scholastic/corp-home/pay-transparency.pdf)

Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 97 years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families. Learn more at: www.scholastic.com

We're always looking for talented people to join Scholastic in instilling a love of reading and lifelong learning in children. At Scholastic, our benefit plans have been designed to be in line with market conditions and employee needs. Our plans provide flexibility and allow individuals a broad range of choices that can be tailored to meet each employee's needs. Scholastic is an Equal Opportunity Employer.