PART-TIME & FULL-TIME | SEASONAL POSITIONS AVAILABLE

This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.

The Ski and Ride School Desk Agent position has a wide range of responsibilities. At its core the position helps people understand and purchase the correct SRS product and also welcomes and checks in guests with pre-booked reservations. The position also serves as a customer service agent and sells lift tickets and helps guests with general resort questions. The Ski and Ride School Desk Agents are the front line of the school and often the first SRS employee the guests interacts with and therefore they play a key role in the school and the resort.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

• First and foremost the agents are responsible for managing payments with cash, check, credit card, gift certificates, promotions, snowchecks, Canadian currency, and more, and keeping this all accurate and accountable with detailed tracking and cash-outs  

• Agents need a thorough understanding of the pricing, purpose, and target audience for all the of the SRS products and a general understanding of the resort’s offerings and events

• As the front-line of the school, these agents welcome guests to Jay Peak, the Ski & Ride School and help them understand how to have the best experience while visiting our resort.

• Agents check pre-registered guests into our programs and make sure they understand the particular process of the experience they booked into

• They work to understand what each guest is looking for and based on their age, ability level, length of stay, budget, and over goals, book them into the appropriate SRS experience

• Desk agents book people into day-of and advanced reservations for ski & ride school being sure to include all the important information as to ensure a successful experience for the guest and staff

• Desk agents also need to ensure all SRS participants are reading and signing our Assumption or Risk form

• Desk agents are also responsible for the tracking and managing of the Foundations Program lift tickets and payments for the students, chaperones, and schools

• As well as representing the school our desk agents also serve as customer service agents and, along with helping guest navigate the resort and its offerings, they sell retail and discounted lift tickets as well as vend tickets purchased through outside vendors.

• SRS agents understand and sell guests ski and snowboard rental products as well

• Agents also help with general tasks in the school such as, but not limited to, helping the supervisors and managers with: reporting; tracking; payroll; and distribution of items such as: paychecks; fobs; jackets; and name tags.

• SRS Desk agents serve as the central point for information gathering and sharing to both staff and guests and need to be aware of what is happening, not only in the school, but on the mountain with: lift and trail openings and closing; trail conditions; weather forecasts; and around the resort with: special events; restaurant schedules; and specific information for groups sold through the group sales office. 

  COMPUTER SKILLS

  An intermediate level of computer skills is needed. The job requires a very good understanding of a few programs to book and look up reservations(Sirus, Intopia, Flaik). Also a basic understanding of MS Word and Excel is needed.

  OTHER QUALIFICATIONS

  High levels of interpersonal skills and empathy are required as the job mostly involves talking to guests and staff. Also important to the position is the ability to work in a fast paced environment and stay calm and focused on creating positive guest experiences.

  WHY WORK AT JAY PEAK?

  We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.

  IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET

• Wages starting at $17.00 per hour

• Paid Sick Time

• 401k program eligibility with employer match after a year of employment with 1,000 hours of service

• FREE or deeply discounted season passes for you and your dependents

• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)

• Seasonal employee parties

• Regular free employee breakfasts/lunches, family events, and parties

• For a full listing of employee perks both on and off-property, click here (https://jaypeakresort.com/employment/discounts-benefits/discounts)

  Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.

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