Are you a dynamic leader with a passion for driving growth and customer satisfaction? Join QuickSTAT as our Director of Commercial Operations and lead our regional account management, develop innovative solution strategies, and maximize sales and profits. Be at the forefront of building a positive image for QuickSTAT, and make a significant impact on our commercial operations.

Your Role

As the Director of Commercial Operations, you will proactively manage regional customer accounts, develop solution strategies, and maximize sales and profits. You will build strong relationships with clients, represent QuickSTAT at trade shows and events, and support the corporation’s strategy. Reporting to the VP of Commercial Operations, US, you will play a key role in driving account growth and ensuring customer satisfaction.

Your Responsibilities

• Oversee customer accounts, relationships, and agreements regionally.

• Create and execute high-level sales strategies with the account growth team.

• Support client engagement through on-site meetings, reviewing deliverables, and participating in critical meetings.

• Communicate with senior-level customers to assess satisfaction and manage accounts at risk.

• Ensure effective allocation of resources for maximum profitability at tradeshows and events.

• Maintain comprehensive knowledge of competitive products and industry changes, and develop response strategies.

• Identify new revenue and margin opportunities.

• Record all client interactions in the CRM system methodically.

• Guide and mentor on-site representatives in business development.

• Manage ongoing customer, commercial, platform engineering, and communication issues.

• Develop business plans for each account, including sales growth, technology, market, competitive, and pricing strategies.

• Develop yearly budgets to meet growth objectives.

• Present and participate in quarterly business reviews and submit weekly reports on opportunities and meetings.

• Coordinate global customer-based activities with other QIC/SCI sales organizations.

Your Skills and Experiences

• 8+ years in the logistics industry, with extensive sales experience to CMOs, CROs, Central Labs, pharmaceutical, biotech, and personalized medicine companies.

• Baccalaureate degree or equivalent work experience in logistics sales

• Knowledge of Dangerous Goods/Restricted Article Regulations

Good Reasons to Join

At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $95k to $115k. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TW

NOTICE TO THIRD PARTY AGENCIES

Please note that Q International Courier, LLC does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Q International Courier, LLC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Q International Courier, LLC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Q International Courier, LLC.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.