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PwC Workplace Experience Senior Manager in Jacksonville, Florida

Specialty/Competency: IFS - Administration

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.

  • Deal effectively with ambiguous and unstructured problems and situations.

  • Initiate open and candid coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Contribute technical knowledge in area of specialism.

  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.

  • Navigate the complexities of cross-border and/or diverse teams and engagements.

  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.

  • Uphold the firm's code of ethics and business conduct.

The Market Workplace Experience Senior Manager (WXSM) is responsible for organizing, directing and delivering office based services. These include hospitality, facilities maintenance and landlord liaison, space planning and management ( inclusive of hoteling and meeting space utilization), quality assurance of services, (performed by third party service partners in workplace experience), project implementation, data analysis, real estate project delivery and customer relationship management.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

6 year(s) of relevant experience

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Knowledge/Skills :

Demonstrating intimate-level abilities and/or proven record of success as a team leader in the following areas:

  • Delivering Office Services to a large organization/market and drive an environment that places hospitality at the heart of all operations, not only for visitors but for all PwC professionals;

  • Maintaining relationships with all customer groups to establish quality service delivery by Third Party Labor (TPL) resources;

  • Identifying opportunities for continuous improvement through technology-enabled solutions, innovative service enhancements, customer relationships and education;

  • Managing multi-vendor operations and partnering with third-party service providers to drive quality service delivery, process improvement and cost effectiveness of the Office Services;

  • Driving strategic space utilization and management;

  • Managing collaborative seating solutions for a variety of functional teams;

  • Supporting technology organizations and Agile project teams;

  • Delivering safe, clean, well maintained work environments;

  • Planning and executing limited scope non-lease related improvement projects;

  • Collaborating with National Workplace Experience Team and peers to determine optimum service delivery options of Office Services in the market;

  • Defining and promoting Workplace Experience in the market as well as providing on-the-ground change management support as needed;

  • Collaborating with National Workplace Experience Network to maintain satisfaction and effectiveness in the markets as well as analyzing financial and operational information to make data-driven decisions; and,

  • Collaborating with other business services functions to establish proper levels of support for existing and new initiatives.

*This role is physically based in the office and will require staff to be on site.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions in California, Colorado, New York City, Washington State, and Westchester County (NY), please visit the following link for pay range information: https://pwc.to/payrange-v1-ifsseniormanager

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