Nature of Work: Assist in program implementation by performing specialized functions distinctive to that program.

Typical Responsibilities: Produces and composes routine correspondence or documents pertaining to the program(s) being administered. Provides guidance and information regarding the administrative procedures surrounding the program policies, procedures or services. Processes data related to the administration of the program(s) following pre-determined procedures. Compiles and/or coordinates fiscal data as it relates to the program; reconciles and monitors program accounts. May assist upper level management in the overall administration pertaining to the program. During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.

Required Qualifications: High school diploma and four years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

General Description / Primary Purpose: The essential function of this position is to assist in organizing office functions that support the smooth and efficient running of Student Success, Student Academic Success Services, College Advising units, Student Success Advocacy, and New Student Orientation. This will ensure student and parent satisfaction and positive interaction within the university community. This position helps support an office that provides academic advising, supplemental instruction, peer tutoring, mentoring, intervention, career services, experiential learning, new student orientation, and referral to all support services on campus. Currently, the office provides services available to all UNF students and serves a population of 4,500+ for academic advising.

Job Function

• Provide instruction and guidance to assist students with advising appointments or other request as needed.
• Provide assistance regarding student processes and administrative processes as it related to programs, and services on campus.
• Provide customer service to our guest, students, and parents as this position will be the first point of contact.
• Performs one or more administrative functions while working directly with students and families to answer educational questions and concerns.
• Assist Academic Advisors and above in the overall administration pertaining to the departments.
• Recommends improvement to internal functions using working knowledge of the office policies and procedures.
• Perform processing and work tasks.
• Clerical office functions such as computer work, make phone calls, making copies and errands as needed.
• Correspondence/emails to students and university personnel.
• Reserve classroom/conference rooms for meeting and events as needed.
• Coordinate with several on-campus units for various activities and events.
• Serve as liaison with other university departments.
• Maintain student record confidentiality at all times.

Marginal Functions

• Flexible to assist in various office work areas as needed in Student Success
• Assist with setup and teardown of events as needed

Departmental Requirements

• Basic English and language skills (proofing, editing) for completion of memos, letters, evaluation reports and surveys and other similar documents.
• Ability to perform duties in heavily trafficked spaces.
• Ability to learn and perform all essential job functions accurately and safely with minimum supervision.
• Knowledge of principles, techniques, and application of effective verbal, electronic, and written communication.
• Strong interpersonal and team building skills so as to deal effectively and diplomatically with others.
• Proficient in Zoom and Microsoft systems such as Word, Excel, Outlook, Power Point, and Teams.
• Ability to develop, organize, and maintain complex records management systems related to student files, programs, surveys and reports.
• Ability to work independently and employ good problems solving techniques while being a self-motivator and team participant.
• Excellent organizational skills, congenial personality to deal with peers and a diverse UNF student population during stressful situations.
• Ability to multi-task and prioritized task.

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