Details

• Department: Relationship and Demand Management

• Schedule: Monday - Friday, 8 hour shift. Rotational on call

• Location: Jacksonville, FL (2 days onsite per week)

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

Responsibilities:

• Coordinates and drives business relationships with key internal partners and significant external partners

• Serves on ministry governance councils as a technology partner and advisor

• Is a consultative partner to the leaders in ministry on all technology topics and articulates short and long term trade-offs on technology decisions

• Partners with Ministry Market leadership and IT stakeholders to align technology to help achieve Ascension’s goals

• Works with customers to understand and explain business and technical issues, respond to user problems, explain new technologies, and present deliverables

• Promotes new solutions, methods to improve business processes, efficiency and effectiveness or value delivered to customers

• Partners in technology roadmap development with operational business partners and works across Ascension Technologies to help enable solutions

• Provides executive reporting for account portfolios and helps support IT vetting and prioritization processes for demand management

• Brokers prioritization and delivery commitment based on capacity and business value to the organization

• Manages intake process from identification of business issue/idea to project initiation/rejection

• Initiates and leads teams through change by communicating a compelling case for change

• Oversees activities for assigned ministry and orchestrates delivery through to a high standard and customer satisfaction.

• Ensures user/management involvement at appropriate milestones

• Facilitates resolution to usability/performance issues which impact performance and owns collaboration with care team and business leaders during critical events

• Facilitates support across AT during a crisis.

• Contributes to project plans, RFP's and RFI's.

• Helps formulate project scope and objectives

• Advises and guides business partners and impacted associates for processes related to technical assessments, contracting, sourcing, and technology delivery.

• Represents business partners at CAB meetings

Business and Technical Acumen:

• Makes sound decisions and takes initiative and accountability for the accuracy of information in the preparation and presentation of detailed proposals

• Proactively resolves complex, non-routine problems and issues

• Understands business needs, identifies inefficiencies in processes and proposes technology solutions for improvement

• Works across multiple functional areas with a clear ability to understand operational and executive level needs

• Demonstrates high ethical standards and fosters trust

• Demonstrates knowledge of and experience with software tools to create, edit, and analyze complex projects, and presentations

• Understands Agile project delivery, application development, and Healthcare applications

Requirements

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Additional Preferences

• 3+ years of Information Technology experience (5+ years and leadership experience preferred)

• 2+ years managing large projects (IT project experience preferred)

• PMP or Six Sigma Certification (desired)

Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)