Nature of work : This is non-sworn law enforcement work operating telephone, radio, and computer systems in a public safety communications center involving computerized radio dispatching. Typical Responsibilities:

• Receives and evaluates calls requesting police assistance of both emergency and non-emergency natures.
• Inputs and transmits call information using computer terminal or manual card system.
• Contacts appropriate parties to notify of complaints and/or actions required.
• Operates two-way radio to dispatch calls to public safety units and to receive and communicate information.
• Uses computer terminal to update and monitor the unit status. Transmits requests for emergency services and retrieves various data and records.
• Checks driver's license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person lists.
• Monitors alarm systems and notifies personnel upon activation.
• Prepares various logs, reports and forms.
• During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.

Required Qualifications: A high school diploma and one year of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Proficiency in typing and State certification on the NCIC/FCIC computer system are required.

General Description / Primary Purpose: This is work ensuring the security of Law Enforcement Officers and facilities through the use of a communication/situation center. Work includes providing non-sworn law enforcement support services. Responsibilities focus on the successful operation of the bank of equipment necessary for an effective agency, including a police radio-based station, Florida Crime Information Center/National Crime Information Center teletype terminal, telephone and radio recorder system, fire and burglar alarm system, and operation of all types of computer systems in a Public Safety Communications Center.

Job Function: Operation of police radio base station; University net pager radio, telephone recording system, microfilm viewer, intrusion alarms, building fire alarm terminal, and coordinating information with surrounding police agencies. Implementation and performance of all special and emergency procedures. Coordination of all units responding to emergency situations. Monitors all alarm systems and notifies personnel upon activation. Operates the National Crime Information Center/Florida Crime Information Center terminals. Operates a computer terminal to verify driver's license, personal background, criminal history, and vehicle tag and registration. Provides support to law enforcement authorities conducting criminal and/or confidential investigations by coordinating and disseminating information relevant to law enforcement operations. Receives and evaluates calls from the public requesting police assistance in emergency and non-emergency calls for service. Acts as a receptionist for the Police Department. Answer questions, give information, and makes referrals. Operates University camera systems and radio/telephone logging devices. During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off-campus location or place of residence. Other duties as assigned.

Marginal Functions: Performance of all administrative procedures and paperwork required for the successful operation of the Communications Center and the above satisfactory coordination of the departmental field activity via radio, moving 40 lb. boxes of computer, etc.

Departmental Requirements: Must possess a high school diploma or equivalent and one year of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equiva ent rate for the required experience. Proficiency in typing and State Certification on the NCIC/FCIC Computer system are required. Knowledge of correct spelling, punctuation and grammar usage. Must possess the ability to relate to the public, alphabetize, file, and communicate verbally in writing. Must possess the ability to work in a confidential environment due to the sensitivity of information within the department. Must possess the ability to follow written and oral instructions. Must possess the ability to speak clearly and interpret questions and answer those questions properly. Must possess the ability to use a computer. Must possess the ability to walk, stoop, bend, reach, and lift or otherwise move approximately 40 lb. boxes of computer paper. Must have 20/20 vision with corrective lenses, have all limbs, and be able two hear, walk and run if an emergency situation arises such as an irate and/or violent person with a gun that poses a life-threatening situation to the PCO and/or anyone within the department.

Supervision Exercised: None

Supervision Received: Regular supervision. The incumbent performs routine assignments independently and only unusual problems which may require exceptions to procedures are referred to the supervisor.

Department

University Police Department

Compensation

$17.19 to Negotiable Hourly

Equal Opportunity

In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the Universitys collaboration with community partners from the local to the global level. It reflects UNFs mission to contribute to the public good and prepare educated, engaged citizens.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the Universitys Title IX Administrator or any divisional Title IX Coordinator.