The Program Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the business regarding program management. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a project, program or portfolio of programs.

• Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.

• Assesses creation and signoff of project/program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.

• Oversees project/program plans meet business needs as described in the project/program initiation/other documents.

• Ensures all stakeholders are identified and included in scope definition activities and understand the project/program schedule and key milestones.

• Ensures all areas of the project/program are appropriately staffed.

• Monitors project/program commitment from those assigning resources.

• Documents and escalates project/program risks and issues to the Project/Program Director, or Project/Program Sponsor, when appropriate.

• Creates the project/program risk and issue management plans.

• Makes recommendations for training and development needs for personnel.

• Ensures essential procedures are followed and contributes to defining standards.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in project/program management, including PMO, in financial services (banking preferred)

• Strong negotiation, teaming, and stakeholder management skills

• Excellent oral and written presentation/communication skills necessary to effectively communicate issues, risks, and progress on complex milestones, projects/programs to multiple stakeholders

• Ability to proficiently use MS Office products, including Word, Excel, Project, and PowerPoint

• PMP (or similar) certification preferred

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

Skills:

• Strong listening and influencing skills

• Ability to articulate with confidence to senior management

• Strong attention to detail in supporting management reporting with clear and concise analysis and presentation

• Highly motivated and self-directed; exhibit thoughtful leadership and strong critical thinking skills

• Ability to multitask, pivot quickly, and work across various groups globally

• Ability to deliver efficiently against compressed timelines

• Self-initiative, ability to work productively when unsupervised and to multitask across multiple concurrent projects

Job Family Group:

Project and Program Management

Job Family:

Program Management

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Sep 16, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.