Commercial Quality Control Specialist

The Quality Control Specialist works independently and is responsible for conducting quality control audits for multiple lines of business and partnering with the line of business's functional leaders to document and maintain policies and procedures. Additionally, this role may also manage Partner Program's and payee on-boarding and maintenance activities. Provides oversight and execution in areas of operations documentation management including the coordination with functional area leaders to facilitate the necessary approvals for changes to terms and conditions.

Key Responsibilities and Duties

• Develops and maintains strong relationships with clients, understanding their financial needs and goals. Serves as the primary point of contact for clients providing personalized financial advice and solutions.

• Develops an extensive industry presence through active involvement in industry related trade associations. Remains informed about the latest financial products and services, market trends as well as regulatory changes.

• Identifies and pursues new business opportunities to expand the client base. Collaborates with the sales team to develop strategies for acquiring new clients.

• Works effectively and collaboratively with other teams and departments within the Bank to independently achieve successful solutions to relationship management.

• Maintains knowledge of leading competitors' products as well as new technologies.

• Ensures high-level of client satisfaction by delivering exceptional service and support. Addresses and resolves client issues promptly and effectively.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2+ Years Required; 3+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

6IC

Preferred Qualifications

• 3+ years of commercial lending experience

Hybrid work is a minimum of four days a week, one flexible day for remote work.

Posting End Date: 11/21/24

Job Seeker Notice

EverBank, N.A. ("EverBank") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

EverBank's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

Pay Range $58,300 - $78,900

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.