Job Information
Cochlear Recipient Solutions Manager I - NorCal/PNW in Jackson, Mississippi
This is a Job Description for a Payroll Operations Delivery Analyst in Jackson, Mississippi
Summary: The Recipient Solutions Manager I will be responsible for promoting and providing in-market, personalized recipient education in 1:1 and 1: Many settings (virtual and in person) focused on onboarding new recipients, product maximization, and establishing pathways to product upgrades. In turn, this will enhance patient outcomes, foster recipient self-sufficiency/ownership of their hearing journey, and increase confidence and satisfaction with Cochlear' s products and brand while saving our clinicians non-billable time spent counseling. The Recipient Solutions Manager I will work collaboratively with Recipient Services Marketing and Recipient Upgrade Sales team to execute engagement strategies, and will work closely with Consumer Sales and Professional Sales to cultivate clinic relationships to grow recipient referrals within a given region.
Duties & Responsibilities:
Provide meaningful recipient engagement by implementing recipient education and marketing strategies designed to support the recipient experience, including, but not limited to, strategizing, planning and executing in-market regional and virtual events (1:1 or 1:Many) designed to onboard, educate and promote the Cochlear Family umbrella of services and resources to newly activated/recently upgraded recipients while orienting the patient on their product and accessories to maximize satisfaction, confidence, and self-sufficiency; and setting recipients up for brand satisfaction and loyalty for progressing into future upgrades. Provide feedback on rollout, usage, features, and optimization of Recipient Services Marketing strategies and RSM adoption strategies.
Requirements
and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}
: Bachelor's degree in communication disorders or relevant field. Minimum of 2-3 years in a clinical, educational, sales, or marketing setting supporting individuals with hearing loss and/or implantable hearing solutions" required.
Demonstrated ability to work independently with minimal supervision. Experience acting and ownership of experience within given regi
Ability to travel approximately 20-30% of time. Ability to lift 30lbs
Equal Opportunity/Affirmative Action Employer.