Executive Director, Global CRO & Professional Services

Company: Citeline

Location: Remote, United States

Date Posted: Sep 25, 2024

Employment Type: Full Time

Job ID: R-603

Description

About Citeline:

Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

The Role: Executive Director, Global CRO & Professional Services

The Citeline CRO Leader is responsible for leading a team of 3+ sales professionals to drive New Bookings & Renewal growth for the business. The CRO Leader plays a crucial role in ensuring the success of Citeline's sales efforts. The ideal candidate will thrive on achieving results, elevating team performance to surpass pipeline growth and sales targets. As a consultative seller, the successful candidate will have their own track record of sales performance and possess a relentless drive for success as an integral part of a diverse global team. This role requires strong leadership skills, a deep understanding of the industry, and the ability to cultivate and maintain relationships with clients.

Responsibilities

• Create & maintain a culture & environment of Winning, Growing & Belonging

• Prioritize Hyper-Growth to exceed Monthly, Quarterly & Annual Sales Targets for both New Bookings & Renewals

• Set the focus & direction for the team and support them in execution.

• Take a hands-on approach to planning Sales funnel development and growth of sales, supporting your team with account specific planning and strategy.

• Generate sales growth through traditional and professionally creative methods.

• Identify new business opportunities and market trends.

• Consistently recruit excellent talent

• Develop outstanding professional relationships to maximize lifetime value of each account.

• Use a range of communication, sales and negotiation frameworks to grow sales to assigned clients.

• Collaborate with your Sales Leaders, Marketing and Customer Success teams to devise and pursue Account Development strategies.

• Provide accurate and up-to-date sales pipeline reports and sales forecasts.

• Weekly Pipeline reviews to ensure your team fully understands client needs; buying triggers; and has a robust action plan to progress and win each deal.

• Keep the team inspired & focused at all times

Requirements:

• Bachelor’s Degree (BS / BSc preferable). MBA a ‘plus’

• 10+ years commercial experience, 5-8 years of experience in a Sales Leadership capacity, specifically in the clinical pharma services and technology space with experience in selling to both CRO and biopharma personas.

• The successful candidate will have a strong track record in managing and closing multifaceted software/services portfolio solutions such as business data/intelligence or SaaS solutions, to CRO Pharma/Biotech such as Data Analytics, Patient Recruitment, eClinical, Regulatory, Pharmacovigilance, Quality, Clinical Trial Supplies, Manufacturing and Execution Systems, Enterprise Resource Planning, Clinical Trial Design or CRO Services.

• Emotionally intelligent and able to manage a complex stakeholder environment, engaging across multi-stakeholder groups to drive both new logo acquisition as well as account development and retention.

• This individual will have an excellent knowledge of sales processes, tactics, and strategies, bringing best practice in selling to both high-volume midmarket accounts within a large Pharma organization.

• This individual will be willing to travel up to 30%

Our Guiding Principles for success at Norstella:

01: Bold, Passionate, and Mission-First

02: Integrity, Truth, and Reality

03: Kindness, Empathy, and Grace

04: Resilience, Mettle, and Perseverance

05: Humility, Gratitude, and Learning

Benefits:

• Medical and Prescription Drug Benefits

• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)

• Dental & Vision Benefits

• Basic Life and AD&D Benefits

• 401k Retirement Plan with Company Match

• Company Paid Short & Long-Term Disability

• Paid Parental Leave

• Education Reimbursement

• Paid Time Off & Company Holidays

The expected base salary for this position ranges from $175,000 to $190,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected] .

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.