This is a Job Description for a Director, AP Reader Management and Experience. This is a remote position

Summary: As the Director, AP Reader Management and Experience you be a key member of the AP Program Planning team, which is responsible for the annual AP Reading event. You will ensure compliance by vendors serving as the Employer of Record for AP Readers. You will create documentation for all AP Reader related processes and policies. You will build and maintain pools of AP readers for 40 AP subjects. You will build and implement communication plans with AP Readers and Chief Readers. You will handle payments, implement shared HR responsibilities, handle any AP reader program escalations. The role not only requires strong organizational and communication skills, but also mastery of policies, recruitment strategies, and vendor liaison functions.  

Duties and Responsibilities: Requirements Management and Content Development (35%): Deliver year-round support, but will peak July -- December. Manage requirements and implementation during modernization and new pattern development for data exchanges between vendors. Develop and administer steady-state requirements, SLAs, and ongoing vendor performance for new Reader hiring and existing Reader management. Establish new capability (requirements definition, solution design review, implementation timing, etc) by which AP Reader data is exchanged between College Board and multiple vendors. Ensure this capability is developed in time for SY 2024-2025 AP Reading planning and managed annually, including enhancements and efficiencies as AP Reading planning and staffing evolve. AP Reader data exchanged through these patterns would include: Reader recruitment strategies / targets, new Reader onboarding, Reader selections, Reader invitations, Reader compensation, Reader performance management. Secure/author process documentation, policies, project plan, communications materials for all Reader employment and compensation activities. Oversee/author content for AP reader employment updates, explanation of pay rates, employment policies as related to Reading event, working with multiple vendors as-needed. Reader Recruitment and Reader Pool Management (35%): Deliver year-round support but will peak August -- December. Direct coordination of applicants in the onboarding process to be hired as AP Readers. Collaborate with vendors and College Board teams to implement ongoing hiring and onboarding process for educators interested in becoming new AP Readers. Oversee Reader sourcing efforts of higher education faculty by vendors to meet pool requirements including for high-needs subjects. Manage Reader recruitment efforts of AP teachers, liaising with vendors and other College Board stakeholders as needed. Coordinate with vendors to ensure that subject Reader pools are up-to-date. Conduct annual review of AP Reader pool with vendors to evaluate performance, policy, and other pool adjustments. Perform exception management related to hiring edge cases and employment related escalations. Assist with annual AP Chief Reader hiring cycle management, contracts, and employment duration management. Administration and Operations (30%): Deliver year-round support but will peak May -- July. Establish process for and annually manage reporting and resolution to support accurate pay, including SLA's and issue escalations coordinating across vendors, AP stakeholders, and CB finance as necessary. Ensure implementation of shared HR responsibilities at Reading Sites (e.g. delivery of required ADA accommodations/equipment) on an annual basis.

Requirements and Qualifications: Utility player -- able to pick up things that were not on the radar the day before. Self-starter, able to identify and solve for needs without explicit direction. Ability to manipulate, interpret, and refine data to drive decision making. Demonstrated experience working with both detailed requirements as well as early-stage ideas that require mpact analysis and full vetting. Able to work well with staff at all organizational levels, including leadership among a group of peers. An excellent verbal and written communicator -- clear, compelling, and persuasive in your communications. Demonstrated experience balancing multiple diverse projects with competing demands for scope, time, cost, and risk, with a limited pool of resources. A team player eager to troubleshoot challenges, share your knowledge, and learn from others. Excels at communication and contact (desire to 'want to know' people and what is important to them). Prefers "yes" over "no" when it comes to hard things -> bring positivity into any room. Prefers concepts to work with over specific checklists. Degree or advanced degree in a relevant field, and 7+ years of related work experience preferred. You are authorized to work in the US.

An Equal Opportunity / Affirmative Action Employer.