This Position is for a Customer Service Data Analyst with a company in Fountain Vally, California.

Job Summuary: Volt is immediately hiring multiple Customer Service Data Analyst -- Auto Industry for an immediate opportunity with a top auto maker in Fountain Valley, CA. Hours are Monday -- Friday from 8am -5pm working hybrid -3 days onsite, 2 days remote. Positions are temp for 6 months and offer the foot in the door of a top company known to hire on our talent. Pay Rate: $28-33/hr. Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Duties and Responsibilities: Work with management to develop and implement standards and procedures to enhance overall dealer sales and service operations processes to improve dealership performance and raise dealers who are performing at sub-standard levels through process and product initiatives. Develop tracking tools to gauge process improvement and internal department/division and dealer/regional standing versus objective. Support the Sr. Manager, Retail & Customer Feedback, as a SME for the Retail Experience Survey Interference Program and the unusual activity report. Investigate, discuss, and document discussions surrounding survey interference and unusual activity. Act as clearinghouse for many processes, region lists, and signed forms. Support management with the retail-facing customer feedback programs including collaborating and training field representatives in specific areas of the Retail Experience Survey Program. Support management to report on the Retail Experience Survey Interference Program. Responsible for contact report documentation, maintaining support documentation, and improving the current process of programs. Follow process steps for the survey interference program and enhance unusual activity report understanding with field representatives. Leverage AdobeSign for Dealer interference strike letters.

Education and Qualifications:  Three years of experience in a similar field preferred. Prior experience at an automotive dealership and/or OEM is preferred. Experience in customer service and process improvement preferred. Knowledge of automotive dealer terminology helpful (e.g., ROs, RDRs, Customer Pay, Warranty, DMS). Completed Bachelors degree.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

AAP/EEO Statement: An Equal Employment Opportunity