Web Community Support Specialist (Cornell Cooperative Extension); Ithaca, New York

APPLY

Web Community Support Specialist

Web Designer II

Band E - Exempt
Cornell Cooperative Extension
College of Agriculture and Life Sciences (CALS)

Ithaca, New York

Who We Are

The College of Agriculture and Life Sciences (CALS) is a pioneer of purpose-driven science and Cornell University's second largest college. We work across disciplines to tackle the challenges of our time through world-renowned research, education, and outreach. The questions we probe and the answers we seek focus on three overlapping concerns: We believe that achieving next-generation scientific breakthroughs requires an understanding of the world's complex, interlocking systems. We believe that access to nutritious food and a healthy environment is a fundamental human right. We believe that ensuring a prosperous global future depends on the ability to support local people and communities everywhere. By working in and across multiple scientific areas, CALS can address challenges and opportunities of the greatest relevance, here in New York, across the nation, and around the world.

Cornell Cooperative Extension (CCE) provides the educational outreach functions for Cornell University's role as New York State's Land Grant University. The Communications Team, like other units in Extension Administration, operates in a complex system of over 1,600 employees. Due to the broad nature of the communications function, it requires working closely with other CCE administrative units, such as Information Technology, Program Development, and Leadership Support.

Cornell communicators share a mission to enhance and preserve the university's brand and reputation as a top research institution and a leader in higher education, and to support and promote critical programs that serve the university's teaching, research, and public engagement mission. This position has a dotted line reporting structure to the CALS Assistant Dean of Communication and Marketing. This structure will provide additional guidance and support to the communicator while ensuring overall brand and strategic alignment.

What You Will Do

As the Web Community Support Specialist, you will play a major role in the team's communications operations across a wide spectrum of internal and external audiences to strengthen CCE's reputation among key stakeholders. You will collaborate with CCE Communications staff and the Cornell CALS Marketing and Communications Team to assist efforts in assembling, testing, documenting, and maintaining web-based programs and applications that extend the educational outreach of CCE. Specific duties include:

• Ensuring content adheres to CCE messaging and brand guidelines.
• Working with staff to migrate the content of 55+ websites to the new CCE public web platform.
• Serving as point-of-contact for CCE web technical support, answering tickets, delegating questions as needed, and closing cases with a high level of customer satisfaction.
• Developing documentation, training modules, webinars, screencasts, and user manuals as part of training documentation for clients.
• Ensuring that CCE web presences are available to the widest range of users possible, by evaluating content, incorporating web accessibility standards, and testing on a range of desktop and mobile devices.
• Providing ongoing technical documentation describing how various systems operate and how they should be supported.
• Participating as a key member in projects relevant to the CCE web presence, including any future redesign and reimplementation projects.

What We Need

We are looking for a talented individual who excels at building relationships with multiple stakeholders to assemble and support CCE Administration websites. We need someone who demonstrates and fosters high-level customer service to meet the needs of clientele.

Additionally, we need someone who has:

• Bachelor's degree with 2+ years relevant experience, including specific experience in building websites and web pages within a CMS and technical support experience, or the equivalent combination of education and experience.
• Fluency in the use of Drupal or a comparable Content Management System (CMS) tool.
• Understanding of how tags, categories, Search Engine Optimization (SEO) keywords, and other metadata are used to maximize reach and relevance of content.
• Familiarity with web accessibility standards for written and visual content and application of styles.
• Knowledge of how to balance conflicting priorities, make informed choices, and use sound judgment in completing urgent tasks.
• Experience that demonstrates creativity, reasoning, and solution-finding techniques.
• Excellent oral and written communication skills.
• Ability to work with clients who have a wide range of technical expertise, and information literacy.
• Demonstrated ability to interact with others on a collaborative team toward a shared project goal.
• Proven ability to analyze requirements and meet deadlines.
• Well-organized.
• Ability to manage multiple assignments in a proactive manner.
• Commitment to a high level of customer service.
• Commitment to diversity, equity, and inclusion.
• Must exercise sound and ethical judgment when acting on behalf of the University.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and well-being.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and well-being.

If you possess these experiences and skills, this may be the role for you! There are a few other qualifications that we would view as incredibly helpful in this role, including:

• Knowledge of HTML/CSS.
• CMS design/development experience.
• Usability testing and experience.
• Technical writing experience.
• Graphic design and interface design experience.
• Project management skills helpful.
• Technical support experience.

This position is full-time (40 hours / week) and will be located in Ithaca, New York.

There is the opportunity to work remotely within New York State two days a week; an on-site presence in Ithaca is required three days a week.

Rewards and Benefits

We hope you appreciate great benefits. Cornell receives national recognition as an award-winning workplace for our health, well-being, sustainability, and diversity initiatives.

• You can also view additional information regarding job competencies and staff skills for success.
• Cornell has a comprehensive total rewards program that offers several benefits options to meet your needs. More information on our wonderful programs can be found at https://hr.cornell.edu/jobs/your-total-rewards.

College of Agriculture and Life Sciences

Life. Changing.

No relocation assistance is provided for this position. Visa sponsorship is not available for this position.

How to Apply

You must submit both a resume/CV and a cover letter.

When applying through our system, please attach your application materials (resume/CV and cover letter). You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. If you are an internal employee, please log in to Workday.

EEO Statement

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Web Designer II

Job Family:

Communications/Marketing

Level:

E

Pay Rate Type:

Salary

Pay Range:

$64,237.00 - $74,654.00

Remote Option Availability:

Hybrid

Company:

Contract College

Contact Name:

Janet Camilli

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email atequity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-08-16

EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly