Registrar Coordinator, SC Johnson Graduate School of Management

About the SC Johnson Graduate School of Management

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 232 research faculty, 46,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw-within the college, Cornell Tech in New York City, and Cornell University broadly.

As part of the Cornell SC Johnson College of Business, the Samuel Curtis Johnson Graduate School of Management at Cornell University continues to transform graduate business education to better prepare graduates for success in tomorrow's business world. Johnson provides cutting-edge learning experiences that immerse students sooner and deeper in their chosen fields. As an integral part of the Cornell SC Johnson College of Business, Johnson students can access the full power of educational and research opportunities across the university to reach deeper competency in their industries and areas of interest. Johnson offers seven different MBA programs, spanning the U.S., Canada, Latin America, Mexico, and China, and is home to award-winning faculty and research.

Student Services serves as an essential nexus between Johnson's students and its faculty and staff and, in that, oversees all aspects of the student experience. This encompasses Admissions, Financial Aid, Student Services, the Registrar's Office, and Student Activities & Events.

Enrollment representatives within Cornell's colleges, schools, and units regularly collaborate and partner with the Enrollment Division to accomplish the University's enrollment goals.

The Opportunity

Are you a detail-oriented professional passionate about higher education and student success? We are looking for a dynamic and engaging Registrar Coordinator to join our team at the prestigious Weill Johnson Executive MBA/MS Healthcare Leadership Program and the Johnson MPS Management Program. This pivotal role, based in Ithaca, NY, serves as the primary point of contact for in-person interactions and the key liaison between our programs and the Registrar's Office.

Key Responsibilities

Student Records Management:

• Act as the lead liaison for the Weill-Johnson Executive MBA/MS Program and the MPS Management Program.
• Ensure compliance with federal, state, and university data privacy regulations.
• Advise students on course selection and graduation requirements.
• Collaborate with the Registrar during course planning to verify academic curriculum information.
• Oversee the collection and entry of class grades and grade changes into the PeopleSoft system.
• Maintain reports on student matriculation, enrollment status, and academic progress.
• Monitor graduation progress and notify relevant staff of any issues.
• Maintain petitions, changes, and exceptions to program curriculum and graduation requirements in PeopleSoft.
• Communicate effectively with students through email and phone.
• Assist with degree postings and ensure accurate diploma listings.

Coordination of Class and Faculty Evaluations:

• Coordinate and conduct class and faculty evaluations for all Johnson courses using the SmartEvals system.
• Notify faculty and students of evaluation schedules and prepare evaluation reports.
• Ensure the accuracy of data loaded into the SmartEvals system.
• Develop and maintain communication plans for evaluation notifications and follow-ups.
• Work with SmartEvals representatives to improve processes and resolve issues.
• Prepare and publish statistical reports for review by senior leadership.

Office Operations:

• Manage triage duties for incoming emails and assign response tasks to staff members.
• Handle walk-in student and faculty traffic and incoming phone calls.

Other Responsibilities:

• Participate in special projects and support Orientation and Graduation activities.
• Handle standard inquiries and correspondence.

We encourage interested candidates to submit their resume and a cover letter outlining their qualifications and interest in the position. We look forward to welcoming a new member to our team who will contribute to the success of our programs and students!

What We Need

All applicants must include a resume and cover letter for full consideration.

• Associate's degree with 4 to 6 years of relevant experience, or an equivalent combination of education and professional experience.
• Working knowledge of MS Excel, MS Word, MS Outlook.
• Strong communication skills: must be able to effectively prepare written memos/emails.
• Experience handling confidential information.
• Effective organizational practices with strong attention to detail and accuracy.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Experience with PeopleSoft and Salesforce systems.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No visa sponsorship or relocation assistance is available for this position.

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly