At SanMar, the work you do makes a difference. What's the Short Version? The Support Technician II provides tier I and II technical support for the entire organization from the warehouse to the corporate office. The Support Technician II works directly with Service Desk colleagues and other IT teams to provide efficient and friendly support to other SanMar employees. What Will You Be Doing? Provide exceptional customer service while answering incoming calls/emails for IT-related support. Manage and track tickets in team and personal queue. Clearly document issue description, troubleshooting steps and resolution details in each support ticket. Perform hardware imaging, deployment, maintenance and tracking. Remotely troubleshoot and quickly diagnose issues. Assist with meeting room AV setup and instruction. Perform desk-side support and IT equipment moves as necessary. Stay current with system information, changes and updates. Occasional after-hours and weekend work may be required. Perform other duties as assigned. Comply with all policies and standards. What Are We Looking For? 1-3 years of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent training IT certifications (A+, Net+, CCENT, Microsoft certs) preferred Knowledge of Microsoft Windows OS, Mac OS X, and Microsoft Office Suite Knowledge of PC and Apple devices and peripherals Excellent verbal and written communication skills Excellent customer service skills, as well as knowledge of proper phone usage and etiquette Ability to work well under pressure Ability to complete tasks in a thorough and timely manner Ability to thrive in a dynamic, constantly changing environment Ability and energy to work on multiple concurrent projects and switch focus as necessary A positive attitude is essential What's Our Offer? Salary Range: Youll earn between $24.04 - $31.25 on an hourly basis, depending on experience. Bonus: Youll be eligible for an annual discretionary bonus up to 5% of base salary. Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. Additional Benefits: Comprehensive medical, dental, and vision benefits 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle Life insurance Short/long-term disability coverage Paid maternity/paternity leave Pet insurance What Should You Expect? Hybrid: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions. SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required. Why Work at SanMar? Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together. Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement. SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading priv