ID/A Scheduling Specialist

Achieving True Self-Irwin, PA

*This is an in-person position. This role is in our Center for Achievement or with consumers M-F. Please do not apply if seeking remote work.

Are you looking for a new opportunity to make a difference in the lives of those with disabilities? Looking for a new role that has both administrative work and still provides a close connection with consumers? Look no further! Achieving True Self is looking for an ID/A Scheduling Specialist to work with our adult consumers in Westmoreland County.

The ID/A Scheduling Specialist at Achieving True Self will work with consumers and employees within Westmoreland County and surrounding areas to ensure staffing requirements are met and all client hours are covered.  This position will provide on-call coverage for shifts where coverage is not otherwise available. This will ensure that our consumers have the necessary support they need. The ID/A Scheduling Specialist will be responsible for maintaining all staff availability including changes and updates. They will participate in events put on by ATS for our consumers, where possible. The ID/A Scheduling Specialist will work with an unstoppable passion for excellence and an unquestionable commitment to ensuring those we serve always receive individualized support and outcomes while receiving our services. 

What are the benefits of working at Achieving True Self?

• We offer bi-weekly, competitive pay, along with paid time off, and floating holidays for those who qualify. 

• We offer medical, dental, vision, and retirement options, as well as supplemental insurance and short term disability plans for those who qualify.  

• We offer an entirely free and confidential employee assistance program that gives you access to mental health, financial health, legal services, and wellness benefits that can be used for you and your family. This includes a discount program too, like pet insurance. 

• We “Hire to Retire” providing you with the tools necessary to grow with Achieving True Self. Tuition discounts, college and university partnerships, and continued education and supervision opportunities for those who want to go back for continued education.

• We celebrate differences and thrive on diversity. We are committed to an inclusive-company culture, where team members can thrive and feel valued.

• Travel time reimbursement; included in your total weekly hours.

• Close collaboration with your supervisor for feedback and professional development. 

• A friendly, state of the art center environment with a small fitness area that employees are welcome to use. 

  The best perk we can offer is to provide you with a chance to make a difference in our consumers lives while working with talented and dedicated people who love what they do.

  What are the responsibilities of the ID/A Scheduling Specialist?

• Communicates scheduling and staffing information with clients and staff. 

• Schedules a significant number of consumers and employees with accuracy. 

• Identifies staffing needs and supports recruitment of new positions. 

• Manages employee call-offs and offers and arranges for substitute coverage and/or make up sessions. 

• Provide on-call support and coverage for shifts where other staff are unavailable.   

• Manages client cancellations to provide accurate data for weekly utilization review.

• Coordinates weekly schedules in accordance with frequencies and durations, changes in need, and time off requests.

• Monitors location and service codes in an electronic health records system.

• Provides support for new intakes/inquiries to identify what new clients the company can accept according to staff needs for hours. 

• Communicates with individuals and families regarding schedules for the following week leading to continuity and a decreased need for schedule changes.

• Gathers and maintains staff schedules and availability including any changes.

• Completes necessary conversion reports with accuracy.

• Available after-hours and weekends to respond to urgent communication, as needed.

• Performs administrative work for the Leadership team. 

• Participates in various events and meetings for the purpose of representing ATS and their mission and belief; Promotes and embodies ATS culture to employees and staff. 

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of ATS.

  What qualifications do I need to join the ATS team as a ID/A Scheduling Specialist?

• High School Diploma or equivalent is required. Bachelor's degree in human services, social sciences, or business related fields is a plus. 

• Prior experience in staffing, scheduling, and customer service. 

• Proof of Driver's License, updated car insurance, and a reliable vehicle. 

• Valid CPR certification; we are willing to train in CPR for those who need it.

• Must be comfortable driving clients to appointments, outings, if necessary, in your vehicle. 

• Ability to provide on-call support for shift coverage as needed.

• Ability to work in a fast-paced office environment. 

• Strong ability to multi-task and problem-solve. 

• Expertise in Google Drive applications and systems (JazzHR, Namely, Pathfinder, Text Recruit).

• Good organization, communication, and attention to detail. 

• Positive, friendly attitude. 

• Must be flexible and adaptable to rapid changes in the daily work environment and be resourceful in solving problems. 

  Our mission…

  Achieving True Self is passionately cultivating and inspiring growth through the delivery of evidenced based treatment to assist individuals, families, organizations and their surrounding communities to achieve their self-defined goals. Through a supportive organizational culture focused on developing and retaining team members, we are determined to change the world by instilling hope and helping each person whose life we touch achieve their truest self.

  Achieving True Self is an equal opportunity and affirmative action employer that celebrates differences and thrives on diversity. Applicants will not be discriminated against because of their age, ancestry, color, citizenship status, creed, disability, gender identity or expression, marital status, medical condition, national origin, orientation, race, religion, sex, sexual orientation, veteran status, or any protected category or characteristic prohibited by local, state or federal laws.

v 12/3/24

Achieving True Self is an Equal Opportunity Employer (EOE). Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

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