At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Be a part of transformational change where integrity matters, success inspires and great teams collaborate and innovate. As the fifth-largest bank in the United States, we’re one of the country's most respected, innovative, ethical and successful financial institutions. We’re looking for people who want more than just a job – they want to make a difference! U.S. Bank is seeking a Software Engineer who will contribute toward the success of our technology initiatives in our digital transformation journey.

This position will be responsible for the analysis, design, testing, development and maintenance of best in class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles.

Essential Responsibilities:

• Full Stack Software Developer with DevOps experience in AWS Cloud based technologies such as Amazon Connect, Lambda, Amazon Lex, DynamoDB, Contact Lens etc.

• Extensive Experience in building products using micro-services oriented architecture and REST APIs.

• Translate the requirements into contact center design, leveraging best practices and provide Optimized solutions.

• Design and lead Implementation of Amazon Connect processes, workflows, access control, interfaces etc.

• Experience building Contact Center Operations to include Call Flow Queue Prioritization Strategies, Call Flow Optimizations, and other key design elements.

• Experience with continuous delivery and infrastructure as code.

• CICD Pipeline experience to include establishing of pipelines, integration to repos and automation of deployments.

• Experience in application monitoring tools and performance assessments: Splunk or Application Insights, log review, alerting and reporting

• Strong Troubleshooting skills for all aspects of the Contact Center Platforms and required to be on call for production support

• Knowledgeable of software coding and/or following standard processes that have been published and the guidelines for the design.

• Maintain detailed documentation of system configurations, changes, and issue resolutions.

• Coordinate with onshore and offshore teams to ensure seamless delivery of Amazon Connect projects.

• ​Ability to excel in a fast-paced environment.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience

• Five to six years of relevant experience

Preferred Skills/Experience

• 10+ years of experience in Contact Center technologies, architecture,solution design and implementation.

• 8+ years of experience full stack software development using Python, JavaScript, DevOps operational framework, Cloud Architecture.

• 5+ years of hands-on experience developingContact flows, Lambda Integration, Lex Integration, Call Center Routing, Operational routing.

• 3+ years of hands-on experience on scripting using Terraform.

• 4+ years of experience in open-source frameworks is desired.

• Excellent problem-solving skills and ability to manage complex technical challenges.

• Excellent communication and interpersonal skills.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $116,280.00 - $136,800.00 - $150,480.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.