level 1 service desk analyst.

• irving , texas

• posted august 16, 2024

job details

summary

• $19 - $20 per hour

• contract

• high school

• category computer and mathematical occupations

• reference1062374

job details

job summary:

Under limited supervision, provides a deep understanding of technical products and services along with a capability to translate complex information into simplified and professional content. The position will require working closely with various customers & analysts to resolve technical issues through contact methods such as phone calls, emails, voicemails, chats, and callbacks. Ability to handle multiple interactions at once, and work in a fast-paced environment.

Required Skills -Helpdesk, Active Directory, Microsoft Office, Communication / Customer Service

Job Requirements -A customer focus is required, this position includes frequent interaction with associates at all levels of the organization

Desired Skills & Experience -ITSM systems such as ServiceNow, Bomgar, Active Directory, Citrix, Basic hardware troubleshooting

location: Irving, Texas

job type: Contract

salary: $19 - 20 per hour

work hours: 11pm to 8am

education: High School

responsibilities:

• Provide assistance to end users that require guidance with issues.

• Throughout shift work towards continuous improvement.

• Take escalation calls when required from the customers or standard analyst.

qualifications:

• Experience level: Experienced

• Minimum 2 years of experience

• Education: High School

skills:

• HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.