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Confie Administrative Services Level 1 IT Helpdesk Technician in Irving, Texas

Confie and its family of companies - Freeway, BlueFire & others - is one of the top 5 insurance brokers in the United States. We have successfully acquired and integrated over 100 acquisitions since 2008, which defines our credibility! Confie is a builder of companies, every single agency we’ve acquired, we’ve grown. We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Be part of this amazing journey and take your career and income potential to new heights! Come Grow With Us!

  • Integrity- We maintain the highest standard of ethical behavior, and do the right thing for the customers and employees.

  • Commitment- We strive to provide value to our customers, our employees and our company.

  • Accountability- We hold ourselves to the highest standards of accountability in all our actions.

  • Respect- We are always mindful to respect our customers, ourselves and each other.

  • Excellence- We focus on going the extra mile to exceed expectations.

Because we CARE, Confie conducts phone and video interviews to practice social distancing to accommodate the state, local or national guidelines. If you are considered to formally video interview, please consider the following recommendations:

Interviews can be conducted using a laptop or desktop computer with a webcam, tablet or smartphone.

  • Find a quiet, private, well-lit space, free from possible interruptions.

  • Position yourself so that you have a neutral background that’s free from distractions.

  • Test your internet connection to be sure you have a good connection.

  • Remember it’s an interview, so dress appropriately.

  • Place your phone on do not disturb.

The Role:

  • Serve as a point of contact within the IT Helpdesk to provide technical support to end users

  • Help users on the day-to-day basis with IT related issues

  • Troubleshoot PC software, hardware, and network-related issues

  • Troubleshoot basic Active Directory / Windows Domain issues

  • Perform proactive maintenance in PCs and printers

  • Configure and install PCs, Printers/Scanners, Phones, and other Desk-side peripherals.

  • Consistently meet/exceed requirements/performance criteria

  • Communicate effectively and professionally with all levels of personnel

  • Must have experience supporting and responding to technical needs of all levels; including Corporate Senior Management/C-Level personnel, and their staff

  • Perform first level problem determination and resolution

  • Escalate unresolved issues to appropriate team members

  • Monitor and follow up outstanding issues and update users of current status

  • Assist with special projects as needed

The Perfect Match:

  • Must have strong Microsoft Windows 10 hands-on experience

  • Must have strong Microsoft O365 hands-on experience

  • Must have strong Active Directory hands-on experience

  • Citrix/iGEL experience a plus

  • Experience with IT ticketing platforms

  • Detail and customer service oriented

  • Must demonstrate good problem-solving skills

  • Must be willing to work outside normal business hours as needed

  • Excellent attitude and interpersonal skills

  • Bachelor’s Degree and/or Relevant Experience

  • English fluency is a must

ICIMS Requisition ID: 2022-13041

External Company URL:

Street: 4500 Fuller Dr.