Job Description

W h at wou ld y o u d o

T h i s po si t i on i s r e s pon si b l e for p r o vi d i n g v i si on, l e ade r s h i p a nd d i r e c t i on for t h e f i r e s e rv i c e bu s i ne s s i n t h e l o c al d i s t r i c t off i c e. Re s p o n s i b i l i t i es i n c l u de s u p e rv i s i ng f i r e/sprinkler/suppression s e rv i c e inspectors/ t e c hn i ci an s , d e v e l o p i ng bu si ne s s s t r ateg i e s , a nd i m p l e men t i ng a c t i on p l ans to m e et t he d i s t r i c ts ob j e c t i v es a nd d r i v e p r of i t a b l e g r ow t h of the F i r e S e rv i c e b u s i n e ss , i n cl u d i ng emb r a c i ng the c o m pany p r og r a m s , i de nt i f i c at i on of l i fe s afety d ef i c i en ci es a n d r e c o m me n da t i o ns.

In addition to supporting and overseeing inspections, the supervisor will be called upon to directly perform

i nspections themselves. This further highlights the dynamic nature of the position, which can involve a range of responsibilities beyond inspections and is subject to change without notice.

H o w y o u w ill d o it

• Re v en u e r e s p o n s i b i l i t y - In cl ud i ng i m p l e men t i n g p l an s , p r og r ams and p r o c e ss es d e s i g n ed t o m eet and e xc e e d c o r po r a t e go a l s and ob j e c t i v es as w e l l as m a x i m i z i n g m a rk et po t ent i al of t he s e rv i c e bu s i ne s s i n c l u d i ng new b o o k i n gs (s a l e s) , r e v enue and p r o f i t a b i li t y .

• Cu s tomer S a t i s fa c t i on: Re s pon si b l e for m a i nt a i n i ng ef f e c t i v e c u s to m er c o m mu n i c at i o ns a l ong w i t h b u i l d i ng s o l i d c u s t o mer r e l a t i on s h i ps f r o m i n i t i a l c o nta c t th r o ugh o r der a c q u i s i t i on, d e li v e ry , i n s t a ll a t i o n an d s e rv i c e.

• E n s u r e c o n t r a c t u al o b l i g a t i o ns a r e f u l f i l l ed w h i l e qu i ck l y r e s o l v i ng c u s to m er c om p l a i n t s c on c e r n i n g s e rv i c e a nd c o l l e c t i o n i ss ues t he r e by m i n i m i z i n g c u s tomer c on c e r ns and e n han ci ng c u s t o mer r e l a t i on s .

• P r odu c t i v i ty I m p r o v e m ent: E n s u r e t h at fa i r a nd effe c t i v e pe r fo r man c e m ea s u r ements a r e a ss i g ned a n d th a t e m p l o y ees a r e mo t i v ated to a c h i e v e an d /or e x c eed t h e i r a ss i gn e d g o a l s a nd ob j e c t iv es ut i l i z i n g m an a g e ment t oo l s a nd p r a c t i c e s .

• S af e ty Co m p l i an c e : E n s u r e that a l l e mp l o y ees c o m p l y w i th c o r p o r ate s afety p r og r am s . Re s p on si b l e to en s u r e th a t

• em p l o y ee s afety t r a i n i ng i s th orough , c o m p l ete, and up to date . Id e nt i fy s afety i ss ue s and h a z a r ds a n d n ot i fy c o r po r ate s afety of f i c e of tho s e c on d i t i ons t hat r e q u i r e c o rr e c t i v e a c t i o n .

• Perform scheduled inspections.

W h at w e l oo k fo r

Re qu i r ed

• Dem o n s t r ate s u pe rv i s o ry / l e ade rs h i p a b i li t i es to i n c l u d e t r a i n i n g , t e am bu i l d i n g, p r e s enta t i on and n e go t i a t i on sk ill s , d i s t r i c t ad m i n i s t r at i o n a nd effe c t i v e i n t e r a c t i o n w i th c u s t o me rs .

• Seven to ten years of documented experience in the Fire Alarm, Sprinkler, Suppression industry performing service and repair to Fire Alarm Sprinkler and Suppression systems. 

• High School Diploma or equivalent required. 

• Ability to work flexible hours including weekends to meet customer requirements. Valid Fire Alarm, Sprinkler, Suppression license.

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices

• A v a i l a b l e for l o c a l / r e g i on a l t r a v e l , w h i c h may i n c l u de n i ghts a n d w e e k ends t o a cc o mm o date c u s to m e r 's sc hedu l e.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers Obtain customer signature upon completed service call assignment.

• Strong organizational skills, positive attitude, and ability to learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Able to pass a pre-employment background and drug test.

• Retain any licenses that are required by National, State and Local codes.

Preferred

• NICET Level II certification

  Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law (https://www.johnsoncontrols.com/-/media/jci/careers/landing/eeo-is-the-law.pdf) . If you are an individual with a disability and you require an accommodation during the application process, please visit here.