AutoNation Business Operations Support Position Summary: The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explaining process and timelines and providing an excellent customer service experience through all communications. Who would I interact with? Interacts with internal and external customers at various levels, other SSC Departments, their fellow teammates and management. What are the day-to-day responsibilities? • Answer phone calls and email requests regarding product cancellations • Opening ticket for new cancellation requests • Create Cancellation Processes in BPMS Workflow and obtain all necessary documentation • Maintain professionalism in all verbal and written communications • Provide resolution information and statuses on cancellation requests and escalate critical issues appropriately • Assist Cancel Team in completing Cancellation processes as needed What are the requirements for this job? • Previous customer service phone experience not required but a plus • Minimum 1 year experience with SSC Cancellation Team • Full familiarity of cancellation processes and BPMS Cancellation workflow • Ability to handle heat cases with the upmost professionalism • Basic knowledge of Microsoft Office / basic computer skills • Understand basic accounting principles and logic • Proven skills in high stress environment What’s my next possible position? CFS Cancellation Lead AutoNation is an equal opportunity employer and a drug-free workplace. Company Overview AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. Benefits Click here to learn more about our Benefits. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you. AutoNation is an equal opportunity employer and a drug-free workplace.