Job Information
Citigroup Batch Operations L2 Reports Analyst in Irving, Texas
The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for assisting with Reports, OnDemand and CMODz activities. This includes assisting with defining reports, setting up reports and troubleshooting issues related to reports. Also, the analyst will provide technical guidance, and best practices to our clients and stakeholders. The overall objective is to use infrastructure technology knowledge of reports and OnDemand to process data, resolve issues and execute administrative tasks.
Key Responsibilities:
Resolve moderately complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate
Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements
Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
Collect and organize requirements for hardware acquisition and deployment activities
Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports
Assist in systems implementation/enhancements and post implementation activities
Reach solutions through technical experience and precedents
Exchange ideas and information in a concise and clear manner
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
To act as the 2nd level of contact for advanced incidents and will be the primary client interface for strategic tools support and responsible for tools administration of batch scheduling file transfer configuration and OCM user and report definitions.
You will be a member of the multi-disciplinary team that supports all Citi lines of businesses for services like User Acceptance Testing Production Job Scheduling Storage and Archival of statements and reports File Transmissions.
Provide 24/7 follow the sun support for critical production problems on batch scheduling reports and file transfer services.
Deliver Business and Technology projects requiring Network Data Mover (NDM) Report Archival and retrieval Batch job scheduling application support for UAT and Production environments.
You will provide service quality metrics by building data collections reporting scripts and create analytics to improve operations. You will create technical support documents and Global Process Control Manuals. This includes local administration of internal SHAREPOINT websites.
We will be advocates of the global strategy by developing our highly-collaborative workforce to use global standard tools and processes.
Develop partnerships with customers handle expectations and customer concerns
Communicate and carry out compliance to the policies standards procedures to users in handling change requests
Drive transformation/lean projects that will optimize business operations and improve current process efficiency and effectiveness
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
BS/BA degree or equivalent desired
2-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of reports, OnDemand, CMODz, Mainframe and operational process change and improvement
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audiences.
Ability to work with virtual and in-person teams, and work under pressure or to a deadline.
Knowledge/Experience:
Familiarity with batch scheduling file transfer and report archival concepts and practices.
Understanding of SSL and Encryption technologies
A sound history of building good teamwork with customers and strong customer focus
Capability to absorb and understand technical information and demonstrates good judgment and “business sense” in choosing alternatives and making final decisions.
Consistent track record of trouble shooting and problem solving in a pressured environment
Consistent record of participating in technology projects that requires batch management application services
Hands on experience with UNIX Shell scripting (sh ksh csh) Perl & CGI HTML is an advantage
Adequate knowledge of LINUX AIX & Windows O/S and Microsoft Project is a plus
Strong knowledge of IBM TWSz on mainframe and distributed environments, Connect Direct Content, OnDemand CA View, CA-View and CA-Deliver.
CA-View processes and configuration
CA-View report definition
CA-View DB setup, CA-deliver DB setup
CMODz processes, FID configuration
Connect Direct
Bundle Definition
OnDemand Data Loading/Data Extraction
Migration Directory
Job Family Group:
Technology
Job Family:
Infrastructure
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$76,230.00 - $106,370.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Sep 19, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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