We are looking for a knowledgeable patient Access Represetnative to join a leading Healthcare Provider in Orange County!

ONLY ACCEPTING APPLICANTS WHO LIVE WITHIN 30MILES of IRVINE, CA*

Job Description

• Activate patients in the system of record upon arrival on the date of service and assist patients and customers in navigating throughout the hospital facility.

• Verify patient insurance; read and understand responses from automated financial clearance tool and take appropriate action, including referrals to Patient Access Specialist or Financial Counselor, as appropriate.

• Ensure that required/applicable forms and documents are presented and explained at time of registration (e.g., Patient Rights and Responsibilities, Advance Directives, Important Patient Information, etc.).

• Obtain all necessary patient signatures at time of arrival.

• Perform collections and cashiering functions when appropriate.

• Ensure that financially cleared patients go directly to the area of service in order to receive treatment; refer patients to Financial Counseling when appropriate.

• Obtain all information necessary to perform benefits verification for unscheduled visits.

• Coordinate with bed placement and ensure appropriate patient type and status changes are performed in a timely manner.

• Confirm and document insurance eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates, and follow-up with patient and/or referring physician office in the event of failed eligibility.

• Daily focus on attaining productivity standards; recommend new approaches for enhancing performance and productivity when appropriate.

• Coordinate discharge processing with financial counseling, Case Management, and clinicians.

• Assist patients with on-site customer service functions (e.g., billing, medical record, and collection inquiries) by coordinating with other revenue cycle functions and departments.

• Collect, log, and store patient valuables in accordance with SJHS security policies prior to patient service.

• Act as a knowledgeable resource on Registration and Financial Clearance functions for department staff.

• Serve as the ambassador between the hospital and all patients and visitors, promoting a customer-friendly environment.

• Review own work for accuracy and completeness prior to end of shift.

• Meet productivity, point of service collections, and quality goals/standards.

Top skills

customer service, insurance verification, healthcare

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.