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Quadient Remote Bilingual Customer Relations Rep in Irvine, California

Parcel Pending is the leading provider of package management solutions for residential, commercial, retail, and university properties in the United States and Canada. We deliver over 2 million packages monthly, offering a wide range of solutions that ensure the simple and secure delivery and retrieval of packages and online orders. In 2019, Parcel Pending was acquired by Quadient (formerly Neopost), the global leader in parcel, mailing, customer experience, and business process automation solutions. With the strength of our combined power, reach, and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge

As a Customer Relations Rep , you can be the driving force behind the world's most meaningful customer experiences. ​​​​

Join now our EPIC culture that is committed to The Power Of You ! We are looking for E mpowered, P assionate, I nspirational and C ommunity supporting team members!

As a Customer Relations Rep. you will be responsible for things like:

  • Responsible for solving problems regarding registration, missing packages, courier assistance, general information, billing questions, moving registration to new residences, and escalating technical issues to the development team

  • Demonstrating empathetic, compassionate behaviors and have an even temper and communicate genuine concern and determination to make things right for our customers and our staff

  • Must have integrity with regard to time management, productivity, and team interactions

To be a successful Customer Relations Rep.:

  • You must have high speed internet and a quiet place to work at home, free from distractions

  • Be willing to work full-time, position requires working a 5-day, 8-hour shift during company business hours (4 am - 9 PM Pacific Time, 7 days a week including holidays)

  • Have 1+ year of call center customer service experience

  • Fluent in Spanish and English

What We Offer You:

  • Company subsidized Medical, Dental, and Vision Insurance

  • 401(k) Retirement Plans –Company Match Offered

  • Life & Disability Insurance –Company Sponsored

  • Paid Vacation, Sick Leave, & 11 Company Holidays

  • Career & Leadership Development

  • Tuition Reimbursement Program

  • Veteran Programs

  • Company Sponsored Diversity Groups

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

About Quadient

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.

Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.

Disclaimers:

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

US – Disclaimer: The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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