Job Description

• This position is responsible for providing customer service and support to DaVita teammates who manage the procurement of products and/or services used in dialysis facilities and business offices across the Village. The position also involves supporting the use of DaVita’s online order system (Coupa), along with assisting the Purchasing Department as needed.

• Answer questions via phone, e-mail, or ServiceNow (CRM) platform; while staying in accordance with established department response times. Preform follow-up’s as necessary

• Document phone calls using ServiceNow (CRM)

• Resolve or report on issues teammates may encounter with products, vendors, and/or the processing of purchase orders

• Resolve or report on issues teammates may experience using the online order system (Oracle iProcurement)

• Communicate with internal departments and/or vendors to resolve teammate account issues

• Support and educate decentralized teammates on current processes and procedures as well as on-going changes

• Analyze support-tracking data to identify trends, patterns, and issues related to general ordering or Oracle iProcurement; suggest solutions; notify management; implement corrective actions as approved

• Maintain and/or contribute to department information on DaVita’s intranet

• Centralized Ordering

• Assistance with Oracle user testing; work with management to implement and roll out enhancements to the field organization and business offices

• Assist with a variety of purchasing team projects and tasks as assigned

• Assist with supplier or product transitions as needed

• Other duties and responsibilities as assigned include, but not limited to:

• Work overtime with little or no notice, as needed

• Attend team meetings, phone conferences, and training, as needed

• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures

• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

Qualifications

• Associated Degree or Technical Institution equivalent (required)

• Minimum of (2) years’ related experience in Customer Service (required)

• Supply/Sourcing/Purchasing experience in healthcare or multi-site company (strongly preferred)

• Intermediate computer skills and proficiency in MS Word, Excel, and Outlook (required)

• Intermediate proficiency with an online ordering system (required)

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Irvine,CA.

Application Deadline

This position is anticipated to close on Feb 19, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.