*Kathy Whitburn State Farm Insurance Agency of Ironwood is seeking a qualified professional to join their winning team for the role of Receptionist/Service Assistant. *

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer service.

In this position you will welcome clients and visitors, providing them with assistance and directing them to appropriate team members. You will answer and direct incoming calls promptly and professionally, take payments, gather information for service or sales team members and schedule appointments.

If you are a motivated self-starter who thrives in a fast-paced environment, this is an opportunity for a rewarding career with excellent income and growth potential!

Work Experience:

• Experience in customer service is desirable.
• Experience working in an office setting is desirable.
• Experience with computer software. Microsoft Office experience is required.
• Experience with data entry/keyboard operations is required.

Skill and Abilities:

• Customer Service: A customer-focused mindset with dedication to providing exceptional service to create and maintain business relationships with clients and prospects. Critical Thinking Skills are needed.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with clients, prospects and team members. Friendly disposition.
• Organization Skills: Strong organizational abilities to manage multiple tasks concurrently and maintain a well-structured office environment.
• Ability to pay close attention to detail and accuracy.
• Team Player: Ability to collaborate with colleagues and contribute to a positive team environment.
• Computer Proficiency: Basic knowledge of MS Office software and ability to learn new systems quickly.
• Proven track record of trustworthiness, dependability and ethical behavior, this position requires a high degree of integrity and the ability to work professionally with confidential information.
• Self-confidence/perseverance/strong work ethic: ability to remain positive and maintain progress towards a goal despite obstacles and adversity.
• Ability to learn and apply product and customer knowledge to professionally service and assist in marketing products.
• Ability to influence others.

Job-Related Training Requirements: Must be able to pass a background check and complete State Farm's required system training.

Duties and Responsibilities:

• Client Interaction: Welcome clients and visitors, providing them with assistance and directing them to the appropriate personnel, take payments and gather service or sales information.
• Phone Management: Answer and direct incoming calls promptly and professionally.
• Administrative Support: Assist with general office tasks, scheduling appointments, filing, copying, data entry and updating social media sites.
• Office Maintenance: Keep a clean and organized reception area and common spaces. Maintain the office supplies and re-stocking duties.

Office hours:

• 25 hours per week, Monday-Friday 12:00 PM-5:00 PM
• Office Hours are subject to change