Levy Sector

Position Title: DIRECTOR OF FRICTIONLESS MARKETS (Concessions) Intuit Dome

Pay Range: $95,000 to $110,000

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/

Job Summary

The Director of Frictionless Markets known as concessions will lead the team who creates unforgettable experiences. As Director of Frictionless Markets, you will be responsible for managing the markets department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Detailed Responsibilities

Overseeing all aspects of Frictionless Markets operations

Ensuring the recruitment and training of team members in our standards and procedures

Working with the location leadership team to continually drive improvements in guest satisfaction and financial results

Driving engagement within the concessions department

Overseeing all aspects of season planning and event preparation in the concessions department to ensure maximum event readiness

Ensuring point of sale updates and regular maintenance checks are completed

Completing calorific analysis of menu items in partnership with the culinary team

Ensuring the timely implementation and communication of promotions

Overseeing loss prevention activities including overseeing the nightly Goods Out of Stock (GOS) procedure

Working in partnership with other departments to ensure accurate completion of the requisition process

Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations

Ensuring compliance with all Payment Card Information rules

Implementing concessions Production Sheet to ensure accurate production and minimal wastage

Conducting progressive coaching with team members

Completion of monthly financial reporting and action planning

Ensuring regular maintenance, cleaning and inspection of all concessions areas and equipment

Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed

Completion and processing of alcohol incident logs to identify recurring issues or trends

Managing team member meal breaks

Overseeing recruitment activities for team members and non-profit groups

Holding pre-shift meetings to set the tone for events

Support location "Keys to the Future" activities to develop future leaders

Support team member orientation training

Oversee service standards during events to ensure a high level of the guest experience

Ensuring accurate end of month inventory completion

Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events

Managing and resolving guest complaints

Managing team member incidents/accidents and following all required reporting procedures

Managing the onboarding of new management employees in line with our #bestdayever process

Conduct monthly safety training for team members

Managing team member scheduling in line with demand forecasts

Verifying payroll, entering gratuities

Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings, etc.

Responsible for the accurate and timely completion of month-end inventory for the concessions department

Completing building walkthroughs during events

Working with location partners to manage the implementation standards agreed through sponsorship deals

Supporting other locations/properties, as needed

Apply to Levy today!

Levy is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app

• Associate Shopping Program

• Health and Wellness Program

• Discount Marketplace

• Employee Assistance Program

  Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf) for paid time off benefits information.