Description

Responsibilities:

• Investigate, evaluate, negotiate and settle workers compensation claims in a good faith manner.

• Completes all claims handling steps on assigned claims while adhering to established Company guidelines, best practices and to all laws pertaining to claim settlements.

• Provides leadership, guidance, training to the team and be a mentor to team members.

• Assists Manager in the development of co-workers with problem solving and decision-making skills by sharing position knowledge and job experiences.

• Analyzes, researches and resolves escalated problem claim cases.

• Assists Manager with checks and balances to ensure that the manual and automated transactions are processed accurately and will monitor and make recommendations on process improvements.

Job Requirements:

• Minimum of a High School diploma or GED equivalent. College degree preferred.

• Minimum of 3 years’ experience in worker’s compensation claims handling.

• Requires extensive knowledge of workers compensation laws and regulations.

• Oversees regulatory changes and mandates by states and other directives and responsible to stay abreast of any changes or trends.

• Must be a positive influence in establishing, developing, and maintaining professional working relationships with internal and external customers to ensure prompt, efficient service and provide a positive customer experience.

• Ability to travel to customer’s location.

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Qualifications

Education

Required

• High School or better

Preferred

• Bachelors or better

Job Category: P&C

Job Type: Full-Time

225 S East St

Indianapolis, IN, USA, 46202

ReqID: WORKE004836