Ticket Counter Supervisor

Date Posted: May 22, 2024

Requisition ID: 444193

Location:

Indianapolis, IN, US, 46204

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana State Museum and Historic Sites (ISMHS):

The mission of the Indiana State Museum and Historic Sites is to celebrate, explore and steward all that is authentically wondrous about Indiana.  The ISMHS is a forward-thinking, unparalleled resource for learning about and appreciating Indiana and its role in the world. We discover, collect, preserve, interpret and present artifacts and exhibits that showcase the stories of Indiana's natural and cultural history, art and science.

Role Overview:

Incumbent serves as the Ticket Counter Coordinator and full-time lead within the Visitor Services Department of the Indiana State Museum. Primary responsibilities include ticketing, cash control, customer service, guest experience, and information services. Secondary responsibilities include reservations, access to galleries, group arrivals, and other guest-related services as assigned. The incumbent shall be responsible for supervisory functions in the absence of the Visitor Services Manager, including acting as manager on duty during some weekends and assisting with cash handling and beginning/end of day procedures.

Salary Statement:

The salary for this position traditionally starts at $25,766.00 but may be commensurate with education or work experience.

A Day in the Life:

• Act as floor staff lead during open museum hours

• Schedules and coordinates break schedule with appropriate staff and volunteers.

• Supervises cash controls and practices at the ticket counter so that written procedures and protocols are being adhered to and followed including, but not limited to cash handling, cash outs, checks, credit card receipts, voids, vouchers and processing transactions.

• Work closely with Visit Services Manager to maintain and implement policies, procedures and expectations for all frontline Visitor Services positions.

• Some training, reinforcement of procedures and oversight of frontline staff, especially at Ticket Counter

• Responsible for ensuring that new and renewal membership applications are processed in a timely and accurate manner.

• Works with visitors to process all requirements for their visit to the museum

• Process reservations for other groups and individuals for museum exhibits and programs and the L.S. Ayres Tea Room.

• Answer questions related to the museum, exhibits, programs, future offerings, and the full 12 location museum system

• Greet and connect visitors with staff or locations for internal meetings

• Sells tickets for admission to the Museum's exhibits and programs and processes memberships for the Museum.

• Processes ticket requests for various departments and programs as appropriate.

• Promotes and sells memberships to visitors of the museum through the ticket counter.

• Answers questions concerning rates, schedules and information concerning coming attractions.

• Ensures adherance to accounting procedures pertaining to cash management and sales documentation.

• Provides clerical assistance to Visitor Services including maintenance of files, verification and distribution of confirmation letters, setting up educational events and workshops in the computer and reviewing workshop and special program reservations.

• Become an expert in Altru able to answer questions within the department, when requested by other departments and assist site staff when necessary.

• Other duties as assigned.

What You'll Need for Success:

• Knowledge and skills typically acquired through a Bachelors degree or 2-3 years related work experience (degree in management, business, marketing or a related field preferred.)

• Proficient computer skills including Microsoft Office software

• Knowledge of customer service standards

• Ability to operate various types of office equipment

• Ability to effectively communicate both orally and in writing using correct grammar, spelling and punctuation

• Must be able to work independently

  Benefits of Employment with the State of Indiana:

  The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.