About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Program Manager will be in a highly visible, strategic position within the new Infrastructure and Operations Modernization organization. This key position will support the Product and Ecosystem simplification effort in support of the larger commitment Lumen has made for realization by end of 2027. The Senior Lead Program Manager will drive migration strategy development and needed solutioning within the Enterprise Operations organization. The migration solution will include the processes, test, and training plan, and supporting documentation needed to implement the migration at scale while surpassing customer expectations. This role involves developing migration strategies for one of three segments: Connectivity / Transport, Voice, or Over the Top services, and identifying which segment they align best with to be able to lead an intermediate solutioning squad made up of subject matter experts this role will lead to drive needed results.

The ideal candidate will lead with a strategic mindset and drive innovation in partnership with internal stakeholders and team members, exemplifying Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Allyship.

Location

This is a fully remote position open to candidates based anywhere in the U.S. with potential for 5-10% travel.

The Main Responsibilities

• Understand and communicate the product and eco simplification strategy provided to the teams you will be leading.

• Partner with key stakeholders to ensure all migration impacts are addressed and a gap analysis with an action plan is delivered.

• Achieve quality results by leveraging all appropriate resources.

• Provide consultative services to the impacted operations teams as well as the impacted business units.

• Detail oriented leadership and communication as well as leadership level readouts.

What We Look For in a Candidate

Required

• Bachelor’s Degree in a related field and/or equivalent work experience

• 8-10+ years of experience with focus in risk management, process architecture or engineering, or product migration strategy

• Experience in the telecommunications industry and existing knowledge of Lumen products and services

• Passionate and innovative with a proven track record of success; an action-oriented, strategic and creative thinker with a detailed focus on implementation and on-going execution of training programs in the field

• Must be self-directed, results-oriented, and able to handle multiple priorities in a fast-paced, continually changing environment

• Excellent communication skills including the ability to communicate and work effectively with staff at all levels of the organization

• Demonstrates aptitude for analyzing complex issues and developing the appropriate solutions

• Ability to exhibit strong strategic planning and cross-functional partnership, providing tactical direction and driving a large team to achieve predefined metrics

Preferred

• Subject matter Lumen product expertise in either connectivity / transport, voice, and/or over-the-top services

• Program or Project Management certification

• Process Architecture or Process Engineering certification

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI

$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 335985

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

01/17/2025