Revenue Tax Specialist

Date Posted: Sep 10, 2024

Requisition ID: 449334

Location:

Indianapolis, IN, US, 46204

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana Department of Revenue (DOR):

The Indiana Department of Revenue team has over 700 staff members from 13 locations across Indiana. We work collaboratively with the Indiana Governor's office, the General Assembly, state agencies, individuals, business owners, corporations, tax practitioners, and tax program participants to administer Indiana's tax laws. DOR administers over 65 tax types and annually processes nearly $21 billion of tax revenue. Our mission is to serve Indiana by administering tax laws fairly, securely, and efficiently.

The Department of Revenue holds regional and national recognition by Top Work Places because of its commitment to employee engagement and satisfaction.

Salary:

This position traditionally starts at an annual salary of $47,320. Salary for this position may be commensurate with education and job experience.

Use our Compensation Calculator to view the total compensation package: https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/

Role Overview:

The Revenue Tax Specialist in Customer Service assists Tax Practitioner customers with sensitive situations by researching and resolving complex tax issues that can include multiple tax types, accounts, and stakeholders on matters that may include any tax type administered by DOR.

The ideal candidate will be comfortable working on the phone and managing email communications for a substantial part of their day.

A Day in the Life:

The essential functions of this role are as follows:

• Provide professional oral communication to tax practitioners for approximately 85% of the day.

• Provide professional written communication responses to tax practitioners approximately 15% of the day.

• Provide technical and procedural assistance to taxpayers, taxpayer practitioners, other divisions within the agency, and other state agencies.

• Review accounts and properly apply payments to taxpayer accounts as needed.

• Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities.

• Review and determine eligibility for penalty abatement requests

• Adhere to strict guidelines for personal and confidential information as outlined by the Internal Revenue Service

• Understand best practices of other departments in the agency to provide adequate support and help resolve issues

  The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

This person must have the following requirements to be considered for employment: 

• Experience in accounting, tax collection, finance, or customer service.

• Ability to discuss and settle technical tax matters tactfully and responsively with taxpayers and tax practitioners using customer service skills for problem resolution.

• Ability to conduct research on tax problems using various legal resources and make appropriate corrections if necessary

• Ability to apply principles from training and procedures to provide “Best in Class” service to our customers

• Ability to understand various taxpayer accounting and auditing systems.

• Ability to apply and understand ethics and confidentiality laws.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.