Customer Success Specialist - Key Accounts

Application deadline:

Workplace: Hybrid Position

Job Location (Short): Indianapolis, Indiana, United States

Contract Type: Full-Time

Employment Type: Regular

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Peerless for you.

Peerless Pump Company, a Grundfos subsidiary, is seeking a Customer Success Specialist for Key Accounts. The Customer Success Specialist is responsible for maintaining long-term strategic relationships with Key Account customers to drive revenue growth and establish Peerless as their preferred supplier. The individual will support Peerless Key Account orders through all phases of Peerless order entry and fulfillment processes. The CC will act as the key conduit of information between our domestic Key Accounts and the factory and be responsible for providing status updates on the current orders as well as acting as a focal point for developing delivery schedules for future projects. This position reports directly to the Customer Service Supervisor and will operate out of the Indianapolis, IN facility in a hybrid function.

Please note that relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA without support.

Your main responsibilities :

• Ensure value delivery, realization, and overall customer success for Key Accounts while acting as a principal lead for project execution, and review startup checklist, schedule startup, post startup product support, escalation, and schedule changes.

• Develop and implement processes to drive the business forward, better serving the customer and the organization.

• Oversee key customer lifecycle stages post sale to ensure a long-term business relationship is established.

• Drive solutions with customer stakeholders; train and educate customers in fully adopting the solutions.

• Be the Peerless interface with each Key Account’s required business tools for billing, shipping, installation scheduling, etc.

• Act as a single point of contact for all information pertaining to customer orders.

• Communicate with both technical and non-technical resources within the factory to obtain the information necessary to address customer questions and concerns.

• Tie up loose ends for contract or order completion.

Your Background:

We imagine that you have:

• A bachelor’s degree is preferred but experience will be considered in lieu of degree.

• A minimum of 5+ years of experience in customer success management; ideally within a manufacturing environment

• Excellent written and verbal communication skills.

• Previous experience with SAP (including SAP CS module) is preferred.

• Previous experience with account relationship and account management skills.

• Experience with stakeholder management and the ability to interface with teams to help solve customer problems in the best way possible.

• Ability to work 2-3 days a week onsite in our Indianapolis facility.

• Action oriented and motivated to deliver high customer service results independently.

• Resourceful, persistent, and agile; taking a holistic view of situations to drive the best creative solutions for the customer and Peerless.

• Excellent critical reasoning skills and strong technical aptitude.

What’s in it for you?

What are your goals? Here at Peerless it’s our mission to enable you to develop and fulfill your aspirations, both career and personal. You’ll find that your fresh ideas will be welcomed and make a difference in how we conduct our business.

In addition, your day-to-day benefits include:

• 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.

• Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.

• Annual bonuses, parental support, internal well-being consultants and programs.

• Access to the modern Grundfos Academy to pursue further both personal and professional development.

• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?

If you have questions or would like to know more about this position, please contact the recruiter, Andrea Micovic at amicovic@grundfos.com.

If you would like to dig deeper into the Peerless universe, please visit us and check out why our employees are Peerless.

If this job sounds interesting, please send your resume and cover letter by clicking “ Apply ”.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as anapplicant (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf) andpay transparency. (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) Accommodations are available for applicants with disabilities.

We look forward to hearing from you.

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.