Description We are offering a contract to hire employment opportunity for a Customer Service Representative in the Construction/Contractor industry located in Indianapolis, Indiana. As a crucial part of our team, the Customer Service Representative will be tasked with managing incoming and outbound calls, addressing customer queries, processing applications, and maintaining a systematic record of customer interactions.

Responsibilities:

• Handle customer service calls efficiently and professionally.

• Manage both incoming and outbound calls, ensuring customer satisfaction.

• Address and resolve customer complaints in a timely and effective manner.

• Direct customer inquiries to the appropriate team or department.

• Process customer applications accurately, ensuring all information is up-to-date.

• Maintain a comprehensive and accurate record of customer interactions.

• Work closely with sales teams to provide quotations and post-sales support.

• Confirm and coordinate appointments as per customer convenience.

• Monitor customer accounts and take necessary actions when needed. Requirements • Minimum of 3 years of experience in a customer service role within the construction/contractor industry

• Proven skills in customer service and the ability to handle customer inquiries and complaints professionally

• Experience in providing quotations for various construction projects and services

• Demonstrable success in sales, with the ability to upsell services and products when appropriate

• Experience in post-sales support, ensuring customer satisfaction and handling any issues that arise after the sale

• Ability to confirm and coordinate appointments effectively, ensuring all parties involved are informed and prepared

• Strong organizational and multitasking skills, with the ability to manage multiple appointments and tasks simultaneously

• Excellent communication skills, both written and verbal, for effective interaction with customers and team members

• Proficiency in using computer software and applications related to customer service and appointment scheduling

• A team player who can also work independently and take initiative when necessary.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .