Job Information
Republic Airways Crew Support Scheduler in Indianapolis, Indiana
Job Category:
Crew Planning & Scheduling
POSITION PURPOSE
Develops and coordinates individual pilot and flight attendant schedules.
ESSENTIAL DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed.
Maintains the integrity of the flight schedule by ensuring that all segments have been assigned to a legal crew for schedules up to two weeks in advance.
Maintains compliance with applicable union agreements, Company policy, and FAA regulations for flight scheduling.
Coordinates with dispatchers and other departments to resolve problems that arise during future scheduling needs. Implements plans to correct operational issues.
Ensures that changes to the published schedule are communicated to crewmembers in a timely manner.
Processes future trip swaps, trip drops, sick calls, emergency leaves and other daily schedule modifications. Assigns future open schedules.
Provides excellent and timely customer service to crewmembers, including hotel and flight crew reservations and deadhead passes when required.
Books and reconciles future deadheads for all certificates and crewmembers.
Provides coaching and on-the-job training as directed.
Coordinates with the training department to contact disqualified crewmembers as needed in an effort to gather information pertinent to their schedule.
Participates in shift meetings, shift turnover and briefings as required.
Performs other duties as assigned or required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
EDUCATION and/or EXPERIENCE.
High school diploma or general education degree (GED).
Two years previous experience in direct customer service contact.
Familiarity with Microsoft Office applications.
Ability to anticipate operational disruptions and solve them in a proactive manner.
PREFERRED EDUCATION and/or EXPERIENCE
At least 3 years related experience. Experience in a call center environment.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to deliver negative information in a tactful and professional manner.
REASONING/PROBLEM SOLVING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Able to deal with conflict effectively while treating all employees with respect.
DECISION MAKING
Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is moderately low.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Able to focus with clear vision at 20 inches or less (computer screen).
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Typically not exposed to extreme environmental conditions. Must be able to work a varied schedule including nights, weekends and holidays.-
TRAVEL REQUIREMENTS
None.
EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Equal Opportunity Employer, Disability and Veteran Accommodations
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
At Republic Airways, our vision is to be America’s regional airline of choice. Each of our 6,000 aviation professionals — whether they work at our corporate headquarters, on the ground at one of our 10 bases or in the air with our passengers — are responsible for our Company’s success. More than that, we’re responsible for one another’s successes. That’s the Republic difference.
Founded in 1974 and headquartered in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in North America. Republic operates a fleet of 200+ Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 80+ cities in the U.S. and Canada. Republic offers fixed-fee flights operated under our major airline partner brands of American Eagle, Delta Connection and United Express.
Beyond our operations, we’re focused on sharing our time, talents and treasures with our community—both locally and globally. Join Republic Airways where you will find opportunities, reach new heights and be part of something bigger than yourself.
Republic Airways
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