Be a trusted member of the client's service team. Each interaction you have is another opportunity for us to enrich client experience with J.P. Morgan.

As a Client Service Senior Associate within Commercial Bank International Service Organization (CBISO) you will assist clients with their global banking needs and support them with Treasury products and services that they use to manage their business. If you are driven by the need to exceed client expectations and enjoy the camaraderie of a diverse, proactive team, we want to meet you. The right relationship is everything.

Job Summary:

Daily responsibilities include but are not limited to frequent interaction with external clients and internal partners, working with various areas of the bank for client resolution, opening and monitoring assigned queries in the case management tool, following up on requests, and occasional telephone communication. Written communication through email is essential between clients and internal partners at all levels of the firm. In this position you will be responding to a multitude of queries from simple transactional items through treasury product maintenance and more complex problem-solving queries from clients and internal partners and will resolve through your research and communicate mostly through email. You will be expected to adhere to all departmental and Commercial Banking guidelines.

Job Responsibilities:

• Achieve best in class CSAT results by delivering extraordinary client service,

• Fulfill transaction-related requests including but not limited to high-value and low-value payments research & investigations and any related payments and receivables inquiries for International Accounts

• Actively listen and identify the client's needs via e-mail and or phone while tactically executing solutions on their behalf

• Follow established policies, practices and procedures and provide feedback for improvements,

• Utilize product knowledge and understanding of differing country payment requirements and the firm's payment systems to action and resolve requests appropriately,

• Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist; project a confident and professional presence to our clients and internal partners, building trusted relationships

• Prioritize daily workload to maximize productivity utilizing time management and organizational skills

Required Qualifications, Skills and Capabilities:

• Passion for delivering a consistent, stellar client and partner experience

• Comfort in a fast-paced, dynamic, client-facing environment

• Effective time management skills, including the ability to prioritize, work under pressure, and meet tight deadlines

• Excellent verbal and written communication skills, with the ability to tailor your message to the audience and use clear and concise language

• Curiosity and patience in analyzing product complexities when addressing client concerns

• Strong interpersonal and influencing skills, helping you to establish credibility and partner with colleagues

Preferred Qualifications, Skills and Capabilities:

• College degree preferred, and / or 4+ years of experience in client service, banking operations, technology, sales or portfolio management. Financial services experience is a plus.

• Understanding of international money movement and knowledge of international payments and receivables products and solutions

• Time management and prioritization skills

• Experience with collaborating and Influencing others, executive communications, Project Management and Process Improvement

Final Job Grade and officer title will be determined at time of offer and may differ from this posting

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans