BMV Deputy Commissioner of Branch Operations

Date Posted: Feb 28, 2025

Requisition ID: 457807

Location:

Indianapolis, IN, US, 46204

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees

• Engage our customers

• Provide sustainable systems

• Embrace product innovation

Role Overview:

The Deputy Commissioner of Branch Operations primary responsibility is for the operation of the state-wide network of 118 BMVC license branches with over 1,000 employees performing 7 million transactions annually. Responsible for meeting, on an on-going basis, critical agency performance metrics including branch customer visit times and overall customer satisfaction. Serves on agency's Lead Team and participates in policy and general management decision making and agency-wide project teams. Responsible for operating with approved budget.

Salary Statement:

The salary for this position traditionally starts at $102,024.00.

A Day in the Life:

The essential functions of this role are as follows:

• Responsible for strategic direction and day-to-day operation of assigned license branches and programs. Manages the branch network through 9 Regional Managers, 3 Executive Directors, and 2 Directors. Determines staffing needs for branches consistent with agency visit time expectations and branch volume projections. Ensure that branches operate in accordance with detailed and ever-changing policy and process requirements while maintaining high customer service levels. Branches are, to most Hoosiers, the face of the BMV. Consistent with this role, ensure that branch staff are fast, accurate, helpful, professional and provide friendly customer service to the people of the State of Indiana.

• Accomplishment of the BMV's mission and the implementation of and compliance with BMV/C policies and procedures in all BMVC License Branches throughout the state. Establishes quarterly/annual operation metrics to achieve maximum operational efficiency and superior customer service. Identifies problems promptly and takes immediate positive corrective action. Foster leadership qualities in Regional Manages to coach and develop teams in achieving performance outcomes.

• Direct/coach Executive Directors to evaluate and enhance underperforming branches. Consults with Human Resources and Legal Departments in disciplinary issues and terminations. Works closely with Fraud and Security and regions to ensure fraud prevention measures exist.

• Operate the division within approved budget. Work proactively to identify opportunities for cost reductions and implement consistency with broader agency initiatives. Review financial reports on an ongoing basis to identify line items that are not being properly managed and address any issues as appropriate.

• Serve as a member of the agency's Lead Team. Participate actively in discussions to represent the branch perspective in the decision making process. As appropriate, communicate decisions and relevant announcements made at meetings to the field staff to ensure that the field staff is properly informed of agency activities. Coordinate with other executive laedership members on ongoing agency activities and participate in agency project teams as assigned.

• Keep the Chief Operating Officer informed and up to date regarding any matters within the incumbent's responsibilities that are likely to have a significant impact upon the agency. Provide reports regarding matters within the incumbent's responsibilities to Chief Operating Officer. Attends BMV Commission meetings that are appropriate for public discussion. Perform other duties as assigned

  The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

  This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• Ability to supervise others by assigning and directing work, conducting employee evaluations, training and developing staff, taking appropriate disciplinary/corrective actions when necessary and appropriate, and making hiring/termination recommendations

• Ability to embrace and foster change

• Demonstrate commitment to customer service and operational excellence

• Demonstrate ability to interface at the highest levels of the organization and maintain effective working relationships with fellow agency employees.

• Strong problem solving and analytical skills and ability to think creatively

• Excellent verbal, written and electronic form communication skills

• Ability to create, maintain and improve the BMV's culture of teamwork, excellent customer service and cost-effective use of the people’s resources.

• Ability to discharge all job responsibilities with integrity

• Strong financial management skills

• High level of attention to detail

• Successfully manage and coordinate multiple projects at one time

• Ability to work flexible hours based on business needs

• Ability to treat all state employees with courtesy and respect

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.