Assistant Director of Business Systems

Date Posted: Sep 6, 2024

Requisition ID: 449198

Location:

Indianapolis, IN, US, 46204

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana Department of Revenue (DOR):

The Indiana Department of Revenue team has over 700 staff members from 13 locations across Indiana. We work collaboratively with the Indiana Governor's office, the General Assembly, state agencies, individuals, business owners, corporations, tax practitioners, and tax program participants to administer Indiana's tax laws. DOR administers over 65 tax types and annually processes nearly $21 billion of tax revenue. Our mission is to serve Indiana by administering tax laws fairly, securely, and efficiently.

The Department of Revenue holds regional and national recognition by Top Work Places because of its commitment to employee engagement and satisfaction.

Salary:

This position traditionally starts at an annual salary of $75,010. Salary for this position may be commensurate with education and job experience.

Role Overview:

The Assistant Director of Business Systems Support will provide leadership and oversight to some growing and critical functions within the Department of Revenue while also managing agency-wide special projects. You will directly lead two electronic services teams: one focused on our tax filing vendor certification and imaging production testing and support, while the other is focused on bulk tax filing support and data exchange support. You will also oversee enterprise-wide projects such as annual legislative implementation and annual changes for individual income tax filing season. This role resides on the operations side of the agency rather than the IT side of the agency.

The ideal candidate will have leadership skills and experience in project management, operations, and process improvement. This position is eligible for hybrid work after an initial onboarding period.

A Day in the Life:

The essential functions of this role are:

• Review and evaluate organizational effectiveness, goal determination, and strategic planning, etc., making recommendations for improvement.

• Assist the Director with developing and coordinating plans and policies, resources, and mission as well as goals, vision, and expectations of the agency or program.

• Guide agencies and the public regarding applicable laws and rules.

• Supervise subordinate personnel including hiring, determining workload, and authorizing assignments, training, monitoring, and evaluating performance, and initiating corrective or disciplinary action.

• Assist with monitoring agency or program budget including revenues, expenditures, and budget projections.

• Communicate with news and other media and respond to media questions or requests in an appropriate public relations manner.

• Coordinate with other government officials on planning issues.

• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.

• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

  The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• Extensive knowledge of agency and/or organizational program(s) and business practices.

• Extensive knowledge of State programs and resources, public policy, and program evaluation.

• Ability to develop and/or measure program outcomes.

• Ability to create and maintain strong working relationships with key public and private government and business leaders.

• Ability to identify problems, determine the accuracy and relevance of information, and use sound judgment to generate and evaluate alternatives and to make recommendations.

• Ability to work with internal and external customers to assess needs, provide assistance, resolve problems, and satisfy expectations.

• Outstanding interpersonal skills with the ability to build relationships, establish credibility, and influence leaders at all levels.

• Make logical, well-informed, and objective decisions. Ability to perceive the impact and implications of decisions.

• Ability to identify problems. Determine the accuracy and relevance of information. Implement sound judgment to generate and evaluate alternatives and to make recommendations.

• Ability to assign work, set clear direction, and manage workflow.

• Ability to effectively provide feedback, guidance, or corrective action to coach and develop employee skillsets.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.