This position is full-time and the general range is $18-23 per hour including full benefits (below):

The Facilities Support Specialist provides administrative support to the Facilities Team in the areas of work order reconciliation, accounts invoicing, and performing customer service liaison activities. This role helps review, assign, and coordinate the daily maintenance work order system, providing services to all the facilities operated by Goodwill of Central and Southern Indiana. The Specialist ensures prompt and accurate data entry and retrieval through the department's Computerized Maintenance Management System (CMMS). The Specialist ensures proper closeout of completed work orders, as well as processes and codes contractor invoices.

*Example Duties and Activities*

• Plans and organizes the Facilities' office environment including maintaining a clean and orderly office area, organizing and maintaining all files, managing and ordering office supply inventory, ensure office equipment is in proper working order.

• Answers the main Facilities phone line and directs through appropriate channels to resolve customer issues.

• Enters and retrieves data as work orders through the department CMMS. Closes out completed technician and contractor work orders timely.

• Reviews and approves vendor and supplier invoices and department purchases. Processes and codes contractor invoices and purchase orders, as well as tracks open purchase order approval process.

• Makes necessary utility transfers for new facilities.

• Plans, organizes and manages activities related to the procurement function for parts, equipment, and company supplies for facilities maintenance inventory. Identifies common MRO parts and consumables.

• Evaluates market and delivery conditions to ascertain present and future material availability, and prepares market analysis reports. Analyzes price proposals, financial reports, and other data and information to identify reasonable prices.

• Identifies, defines, and evaluates physical inventory storage space to ensure efficient utilization of space.

• Develops a system to evaluate vendor quotations that utilize appropriate negotiation and purchasing techniques to ensure quality, price, delivery, and service.

• Negotiates, renegotiates and administers contracts with suppliers, vendors, and other representatives. Maintains effective vendor and customer relationships.

• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service.

• Reviews and approves invoices for project implementations and equipment purchases.

• Reconciles credit card field purchases.

• Cross-trains and assists in other areas to build skill base and value within the department.

*Required Competencies*

• *Degree and Credential Requirements -* NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.

• *Industry Expertise -* Has worked in a professional manufacturing, facilities, or maintenance environment and possesses accounting and/or procurement expertise. Is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.

• *Customer Focus -* Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers. Maintains a professional and positive attitude.

• *Organizational Aptitude -* Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through with a focus on managing deadlines.

• *Communication Skills -* Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customer and employee needs. Delivers information in person, in writing, and in a digital world.

• *Autonomy -* Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.

• *Information Monitoring/Reporting -* Collects and reviews information to manage or improve processes and/or activities. Completes all assigned reports.

• *Critical Thinking -* Uses both rationale and reasoning to examine data, processes, and strategies in identifying trends and inconsistencies to create alternative solutions, conclusions, or approaches to problems.

• *Technical Knowledge -* Has working knowledge of G Suite, MS Office, and the Internet. Experience operating a maintenance database system - MP2, Data Stream, Maximo, TMA Systems, or a similar system is a plus.

• *Teamwork -* Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.

*Other Requirements*

• *Background Screening -* All candidates must pass a pre-employment background check.

*Benefits:* Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement

• Comprehensive health plan

• Generous paid time off (PTO) and paid holidays

• Sabbatical and parental leaves

• Life, dental and vision insurance

• Short- and long-term disability plans

• Nationally recognized preventive health and wellness program

• Section 125 pretax health spending account, dependent care spending account, and premiums

• Retirement planning options with generous company % match

• Discount programs including 20% discount off Goodwill retail stores immediately upon hire

• Daily pay options available

• Free mental health and on-site nurse health services