Protect the bank's assets by ensuring the integrity of all collateral and loan files. Process daily paid loan files for consumer and commercial loans as assigned. Prepare payoff quotes and payoff letter requests. Perform payoff processing for incoming 3rd party payoff remittance checks, wires, rejected and/or un-posted payoff transactions that require special handling to post correctly to the system. Provide phone support concerning problems and questions related to loan processing. High School Diploma or equivalent required. High School Diploma or equivalent required. Minimum of two (2) years related work experience preferred.

1. Process 3rd party payoffs that come into the department via checks, wires, electronic payments, etc. utilizing the SilverLake loan system.

2. Provide payoff quotes both verbal and written as requested by internal parties as well as external clients and third parties using SilverLake system and fee schedule. 

3. Assess prepayment penalty fees, early termination fees, lien release fees, and other fees associated with the payoff of loans. 

4. Coordinates necessary internal documents needed for the process of wire transfers and checks to pay off all loan types, process refunds and refund letters to clients. 

5. Process release of collateral as approved by loan modification requests.

6. Process release of collateral for paid off loans in a timely manner, including but not limited to: life insurance, stocks, real estate, UCCs and vehicles.

7. Maintain/update a log of service events and email requests assigned to group.

8. Process maintenance related service events and email requests, including but not limited to: payment reversals, backdated payoffs, payoff quotes, and waivers. 

9. Maintain various daily, weekly and monthly reports to update customer records concerning: (i) collateral, (ii) insurance, (iii) refinances and (iv) unposted items.

a. Work the Unposted Report daily as provided by Payment Processing in order to rectify items that were not posted correctly to the loans on the previous day by external parties. 

i. Research to the extent necessary to verify loan account information. 

ii. Report corrective actions taken.

b. Work the Refinance Report daily as provided in order to research any collateral tracking for loans in which payoffs were processed by a branch. 

i. Loans reflective of a status indicative of being refinanced with FCB to be updated to a closed status. 

ii. Coordinates with Account Officer or Financial Solutio

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